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Det gäller att hålla huvudet kallt och hjärtat varmt: En studie om socialarbetares upplevelser av rollkonflikt och makt i socialt arbete
Dalarna University, School of Education, Health and Social Studies, Social Work.
Dalarna University, School of Education, Health and Social Studies, Social Work.
2019 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesisAlternative title
: You need to keep your head cool while having a warm heart. (English)
Abstract [sv]

Som socialarbetare behöver man både kunna hålla huvudet kallt och samtidigt ha ett varmt

hjärta. Att drivas av viljan att hjälpa samtidigt som lagar och regler styr stora delar av arbetet

kan skapa konflikter i yrkesrollen. Denna uppsats lyfter de splittrade rollerna. Studien syftar

till att undersöka socialarbetares upplevelser av rollen som myndighetsperson och rollen som

hjälpare i det sociala arbetet samt hur dessa roller påverkar mötet med klienten samt hur

makten i myndighetsrollen påverkar hjälparrollen och mötet med klienten. För att ta reda på

socialarbetarnas upplevelser genomfördes fem semistrukturerade intervjuer. Faktorer som

undersökts är förhållandet mellan rollerna, rollkonflikter, hantering av rollkonflikt samt vilken

makt som finns i rollerna. Resultatet har analyserats med begreppen pastoralmakt och caring

power. Studien visar att samtliga informanter beskriver att de upplevt motstridigheter mellan

rollerna samt att balansen mellan makt och hjälp är komplex. Alla informanter beskriver att de

olika rollerna påverkar mötet med klienten men trots det verkar detta många gånger vara

oreflekterat hos socialarbetare.

Abstract [en]

As a social worker, you need to think with a cool head while having a warm heart. Driven by

a will to help, but faced with laws and regulations that can lead to conflicts between the

professional and governing body. This study has been put in place to examine this

relationship from the social workers point of view. This qualitative study aims to examine

social workers experiences of power in “the authority role” and how that power affect “the

helper role” within social work. We also want to investigate how these roles affect in meeting

with the client. In order to understand the social workers experiences semi-structured

interviews were made with workers within this department. The main focus was to exam how

the specified roles affect the meeting with clients. Factors examined are: The relationship,

conflicts, management and power between the roles. In the analysis of the result, the concepts

of pastoral power and caring power have been used, and thus lift the social workers view of

power and help. The study shows that all informants experienced contradictions between the

roles and that the balance between power and help is complex. However, the study also shows

that the subject is relatively unreflected by the social workers.

Place, publisher, year, edition, pages
2019.
Keywords [en]
Authority role, helping role, role conflict. power, control, help, pastoral power, caring power.
Keywords [sv]
Myndighetsroll, hjälparroll, rollkonflikt, makt, kontroll, hjälp, pastoralmakt, hjälpande makt.
National Category
Social Work
Identifiers
URN: urn:nbn:se:du-29680OAI: oai:DiVA.org:du-29680DiVA, id: diva2:1297102
Available from: 2019-03-19 Created: 2019-03-19

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