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Designing tools for conviviality: A design led exploration of Participatory Activity Mapping
KTH, School of Industrial Engineering and Management (ITM), Machine Design (Dept.), Product and Service Design.
2019 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

This thesis is a report of research work that contributes to the understanding of so-called convivial tools. It does this by describing how small enterprises use Participatory Activity Mapping as an approach to changing, as well as caring about, people and the things that hold their work situations together. Working on this thesis I observed that small enterprises and their employees function in complex and heterogeneous work environments without having the tools or routines to make presentations of how the different aspects of their work situation are held together. In this thesis such tools are described as convivial tools, that is tools that can be used by people to create things, express their own tastes and caring for others. Over 15 different Participatory Activity Mapping events were conducted during the period of research. The following research questions were put: What are the potentialities of using Participatory Activity Mapping as a convivial tool? How does Participatory Activity Mapping aid the processes of designing product propositions? and How does Participatory Activity Mapping assist small enterprises in creating conviviality. A methodological and theoretical triangulation was used, together with a practice-based and design-led generative design approach, to advance the inquiry into the potentialities of using Participatory Activity Mapping as a convivial tool. The investigation revealed that knowledge is not created from a single vision: on the contrary it is partial and pluralistic. Participatory Activity Mapping supports a situated approach, where the mapmakers co-create their own versions of their own situation together with versions and positions from other people and things. In this sense Participatory Activity Mapping is about helping the mapmakers to co-create topological propositions and see relations within their own practice in order to craft new relational patterns. In addition, the study presents different mapping situations as examples and guidance for how the design field can be sensitive to mapping aspects that show strategies for othering, making absent actors present and tellable otherness. The conclusion of this thesis is that future design researchers and future design practitioners should consider shifting their focus from creating product propositions to creating convivial tools that support people in their efforts to enrich their environment with the fruits of their own vision. This could help design practitioners to involve the space in-between and change current design tools, such as service blueprints, into something that is much more heterogeneous, decentralized, messy and involving.

Place, publisher, year, edition, pages
Stockholm: KTH Royal Institute of Technology, 2019. , p. 293
Series
TRITA-ITM-AVL ; 2019:6
Keywords [en]
Convivial tool, Design tools, Service design, Participatory design, Space in-between, Heterogeneous, Participatory Activity Mapping, Absent, Othering
National Category
Design
Identifiers
URN: urn:nbn:se:kth:diva-246049ISBN: 978-91-7873-133-6 (print)OAI: oai:DiVA.org:kth-246049DiVA, id: diva2:1295498
Public defence
2019-03-22, Kollegiesalen, Brinellvägen 8, Stockholm, 13:00 (English)
Opponent
Supervisors
Available from: 2019-03-12 Created: 2019-03-11 Last updated: 2019-03-12Bibliographically approved
List of papers
1. The struggles of co-creation – The highs and lows of involving stakeholders into the service design process
Open this publication in new window or tab >>The struggles of co-creation – The highs and lows of involving stakeholders into the service design process
2013 (English)In: Collaborative Systems for Reindustrialization. 14th IFIP WG 5.5 Working Conference on Virtual Enterprises, PRO-VE 2013 Dresden, Germany, September/October 2013 Proceedings / [ed] Luis M. Camarinha-Matos ; Raimar J. Scherer, Heidelberg: Springer, 2013, p. 415-422Conference paper, Published paper (Refereed)
Abstract [en]

This paper presents our experiences from a research project on how to co-develop new methods for idea generation within a service design practice. As an example the paper describes how service designers used two visual inquiry methods together with customers and employees in different service situations. The results show that that there is great potential in developing methods for co-design work based on design approaches. This project relies on a mindset where materials of different kinds, that can be organized and reorganized in different ways are used. This supports a way of creating knowledge that facilitates production of other results than the purely verbal. We have also realized that it requires a great amount of work to achieve a great result.

Place, publisher, year, edition, pages
Heidelberg: Springer, 2013
Keywords
Business Development, Co-creation, Co-Design, Idea Generation, Visual Methods, Service Design
National Category
Design
Identifiers
urn:nbn:se:kth:diva-244605 (URN)10.1007/978-3-642-40543-3_44 (DOI)2-s2.0-84897767324 (Scopus ID)978-3-642-40542-6 (ISBN)978-3-642-40543-3 (ISBN)
Conference
14th IFIP WG 5.5 Working Conference on Virtual Enterprises, PRO-VE 2013, Dresden.
Note

QC 20190227

Available from: 2019-02-22 Created: 2019-02-22 Last updated: 2019-03-11Bibliographically approved
2. VISUAL INQUIRY: A TOOL FOR PRESENTING AND SHARING CONTEXTUAL KNOWLEDGE
Open this publication in new window or tab >>VISUAL INQUIRY: A TOOL FOR PRESENTING AND SHARING CONTEXTUAL KNOWLEDGE
2011 (English)In: Nordic Design Research Conference 2011, Making Design Matter, 2011Conference paper, Published paper (Refereed)
Abstract [en]

This paper presents an inquiry method where the participants create a visual presentation of their experiential knowledge of working. As an example the paper describes experiences from using the inquiry method together with small local food producers. The owners use the visual inquiry tool to present their small company's activities, the stakeholders involved, problems, strengths,changes and dreams for the future. Although the food producers never had described their knowledge as one picture before, they had no problem mapping out and visually presenting complex information about their production. The method uses sticky notes as mapping tools, which enables the participants to rearrange information,point at related information, jump in time and also include the research group in the knowledge creation. The use of the visual inquiry method increases the participants’ involvement and community building. The paper also describes how the visual presentations, created at several inquiry sessions, are used in a workshop on collaborative services.

National Category
Design
Identifiers
urn:nbn:se:kth:diva-244603 (URN)
Conference
Nordic Design Research Conference 2011, Making Design Matter, Helsinki, Finland May 29, 2011 – May 31, 2011
Note

QC 20190227

Available from: 2019-02-22 Created: 2019-02-22 Last updated: 2019-03-11Bibliographically approved
3. Dead or alive: How municipalities can useservice design tools to create live servicesthat are flexible, mindful and involving
Open this publication in new window or tab >>Dead or alive: How municipalities can useservice design tools to create live servicesthat are flexible, mindful and involving
2014 (English)In: ServDes.2014 Service Future; Proceedings of the fourth Service Design and Service Innovation Conference; Lancaster University; United Kingdom; 9-11 April 2014, Linköping, 2014, p. 434-439Conference paper, Published paper (Refereed)
Abstract [en]

Regional service innovation is an emerging and important topic within the European Union. According to the OECD it is becoming ever more crucial for each European municipality to support collaborations between regional stakeholders in order to be innovative and competitive. But collaborations between large municipalities with fixed service routines and small flexible SMEs are challenging. In this paper we argue that service design and service designers’ knowledge about different techniques can act as a new approach for municipalities to interact with SMEs in a creative way. As an example of this; the paper describes experiences from a workshop where service designers; SMEs and Swedish municipalities prototypes a visual mapping activity. From this first pilot study we learned that visual mapping is an activity that makes it possible for municipalities to step out of their standardised service routines and step into a more involving and flexible service offering.

Place, publisher, year, edition, pages
Linköping: , 2014
Keywords
participatory activity mapping, design tools, service routines
National Category
Design
Identifiers
urn:nbn:se:kth:diva-244602 (URN)
Conference
ServDes.2014 Service Future; The fourth Service Design and Service Innovation Conference; Lancaster University; United Kingdom; 9-11 April 2014
Note

QC 20190227

Available from: 2019-02-22 Created: 2019-02-22 Last updated: 2019-03-11Bibliographically approved
4. Co-creating collaborative food serviceopportunities through work context maps
Open this publication in new window or tab >>Co-creating collaborative food serviceopportunities through work context maps
2012 (English)In: ServDes. 2012 3rd Nordic Conference on Service Design and Service Innovation: CO-CREATING SERVICES / [ed] Päivi J. Tossavainen ; Milla Harjula ; Stefan Holmlid, Linköping, 2012, p. 243-251Conference paper, Published paper (Refereed)
Abstract [en]

This paper presents a co-design workshop method where the participants use context maps of work activities as tools to visually explore collaborative service opportunities inside a food producer community. As an example the paper describes experiences from using the method together with small local food producers. During the workshop the food producers created and transferred knowledge regarding their work from the individual work maps to co-created future service maps. Although the food producers never had worked in these settings before,they had no problem sharing and co-creating complex work scenarios. The method uses both visual and verbal tools, which enables the participants to create a detailed service story as well as a visual overview. The use of the method encouraged the food producers to create service ideas, but it also started a dialog on how to bring the service concepts out to the real work context. The paper also reflects upon the method’s potential in supporting service designers.

Place, publisher, year, edition, pages
Linköping: , 2012
Series
Linköping Electronic Conference Proceedings, ISSN 1650-3686, E-ISSN 1650-3740 ; 67
Keywords
work context maps, creative communities, design method, visual tools
National Category
Design
Identifiers
urn:nbn:se:kth:diva-244601 (URN)978-91-7519-482-0 (ISBN)
Conference
The 3rd Service Design and Service Innovation Conference, ServDes.2012, CO-CREATING SERVICES
Note

QC 20190227

Available from: 2019-02-22 Created: 2019-02-22 Last updated: 2019-03-11Bibliographically approved

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