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Exploring understandings of quality: A study of stakeholder definitions in a university’s internal quality assurance system
Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Government.
2019 (English)Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
Abstract [en]

This study asks what quality is and according to whom, through exploring the understandings of quality among stakeholders within a university’s internal quality assurance system. The focus is on teachers, students, and policy, as well as the difference between them. A case-study is made of two faculties within Uppsala University, with material based on both semi-structured interviews and text analysis of evaluation policy and assessor reports. The findings show a large focus on quality as goal fulfilment among both students and teachers. Ideas diverge where students focus more on relative quality and consistency, and teachers on transforming the students’ thinking. Policy is also focused upon goal fulfilment though kept relatively vague, inviting stakeholders to influence how quality is defined. Theoretical quality concepts from Harvey and Green (1993) are used and developed further in their practical application, with emphasis on the somewhat contested use of quality as consistency within the sphere of higher education. The findings also suggest a need for more explicit discussions between stakeholders regarding the view of quality within the university internal evaluations. 

Place, publisher, year, edition, pages
2019. , p. 58
Keywords [en]
Quality, Higher Education, Stakeholder, Evaluation, Definition
National Category
Political Science
Identifiers
URN: urn:nbn:se:uu:diva-376205OAI: oai:DiVA.org:uu-376205DiVA, id: diva2:1285141
Subject / course
Political Science
Educational program
Master Programme in Political Science
Supervisors
Available from: 2019-02-04 Created: 2019-02-02 Last updated: 2019-02-04Bibliographically approved

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CiteExportLink to record
Permanent link

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Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf