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Adoption strategies of social media in B2B firms: a multiple case study approach
KTH, School of Industrial Engineering and Management (ITM).ORCID iD: 0000-0002-8528-4828
Univ Sydney, Sch Business, Sydney, NSW, Australia..
Halmstad Univ, Halmstad, Sweden..
KTH, School of Industrial Engineering and Management (ITM), Industrial Economics and Management (Dept.), Industrial Management.ORCID iD: 0000-0002-9709-540X
2018 (English)In: The journal of business & industrial marketing, ISSN 0885-8624, E-ISSN 2052-1189, Vol. 33, no 5, p. 730-743Article in journal (Refereed) Published
Abstract [en]

Purpose The purpose of this study is to clarify business-to-business (B2B) firms' strategies of social media marketing communication. The study aims to explore the factors contributing to the formation and adoption of integration strategies and identify who the B2B firms target. Design/methodology/approach A multiple case study approach is used to compare four multinational corporations and their practices. Face-to-face interviews with key managers, and extensive readings and observations of the firms' websites and social media platforms have been conducted. Findings The study results in a model, illustrating different processes of selection, adoption and integration involved in the development of social media communication strategy for B2B firms. Major factors involved in determining the platform type, and strategies used within different phases and processes are identified. Research limitations/implications As the chosen methodology may limit generalizability, further research is encouraged to test the model within a B2B context especially within small and medium enterprises as only large multinational corporations were investigated in this study. Practical implications The paper provides insight into how B2B marketers can align social media with their firms' goals through the strategic selection of platforms to reach the targeted audience and communicate their message. Originality/value The study uncovers the benefits gained by B2B firms' through interaction with individuals on social media. This is a significant contribution as the value of such interaction was previously undefined and acted as a barrier for adopting social media in some B2B firms.

Place, publisher, year, edition, pages
EMERALD GROUP PUBLISHING LTD , 2018. Vol. 33, no 5, p. 730-743
Keywords [en]
Strategy, IMC, B2B marketing, Communication channels, Social media adoption
National Category
Business Administration
Identifiers
URN: urn:nbn:se:kth:diva-231661DOI: 10.1108/JBIM-10-2016-0242ISI: 000435288800012Scopus ID: 2-s2.0-85048730119OAI: oai:DiVA.org:kth-231661DiVA, id: diva2:1244338
Note

QC 20180831

Available from: 2018-08-31 Created: 2018-08-31 Last updated: 2018-08-31Bibliographically approved

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