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Towards a structured way to represent future service roles
Linköping University, Department of Computer and Information Science, Human-Centered systems. Linköping University, Faculty of Science & Engineering. (Interaction and Service Design)
Linköping University, Department of Computer and Information Science, Human-Centered systems. Linköping University, Faculty of Science & Engineering. (Interaction and Service Design)ORCID iD: 0000-0002-2529-4303
2018 (English)In: Proceedings of the the 5th Participatory Innovation Conference (PIN-C), 2018, p. 345-348Conference paper, Published paper (Refereed)
Abstract [en]

Service designs suggest changes in service systems, that – when implemented – change roles of actors in such systems. To fulfil their new role, actors in a service need to know what is expected of them and be both willing and able to perform this new role. Combining data from an ongoing service development project with existing knowledge of external representations used in service design and Role Theory, we propose a framework showing the extent to which different aspects of envisioned roles are included in different types of service representations. This provides a structured way to describe and evaluate roles, adjust them if needed and prepare service actors for their own and others’ new roles.

Place, publisher, year, edition, pages
2018. p. 345-348
Keywords [en]
Role Theory, Service Design, service representation, service implementation
National Category
Design
Identifiers
URN: urn:nbn:se:liu:diva-150175OAI: oai:DiVA.org:liu-150175DiVA, id: diva2:1239513
Conference
Participatory Innovation Conference (PIN-C), 11-13 January, Eskilstuna, Sweden
Funder
VINNOVA, 2014-03942Available from: 2018-08-16 Created: 2018-08-16 Last updated: 2019-06-13

Open Access in DiVA

fulltext(261 kB)20 downloads
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Overkamp, TimothyHolmlid, Stefan
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CiteExportLink to record
Permanent link

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Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf