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’The Big Five of Teamwork’ i en flygtrafikledningsdomän: En observationsstudie på Arlanda ATCC
Linköping University, Department of Computer and Information Science.
2018 (Swedish)Independent thesis Basic level (degree of Bachelor), 12 credits / 18 HE creditsStudent thesisAlternative title
'The Big Five of Teamwork' in an air traffic control domain : An observation study at Arlanda ATCC (English)
Abstract [sv]

Idag är många branscher beroende av ett gediget teamwork. Det finns dock ett behov av objektiva mätsystem för teamwork och därför har detta projekt som syfte att skapa och testa ett observationsprotokoll utifrån den teoretiska modellen ’The Big Five of Teamwork’ framtagen av Salas, Sims & Burke (2005). Observationsprotokollet användes för att observera teamwork mellan två flygledare på Arlanda ATCC. Därefter fick flygledarna svara på en enkät för att bidra med subjektiva aspekter från modellen. Totalt genomfördes 15 stycken strukturerade observationer. Resultatet visade att det är möjligt att skatta teamwork på flygledare med hjälp av ett observationsprotokoll baserat på sex av åtta komponenter, där inte teamorientering och gemensam mental modell ingick. Komponenterna visade sig vara mer än bara ett observerbart beteende och enbart observationer frambringar inte en rättvis bild över komponenten. Resultatet visade också på att flygledarna själva upplever samtliga komponenter som en del av arbetet. Observationerna visade att samarbetet kunde se olika ut och skilja sig från team till team, och att flygledarna anpassar sig efter varandras behov. 

Abstract [en]

Today, many industries are dependent on a solid teamwork. However, there is a need for objective measurement assessment for teamwork and therefore this project aims to create and test an observation protocol based on the theoretical model ’The Big Five of Teamwork’ compiled by Salas, Sims & Burke (2005). The observation protocol was used to observe teamwork between two air traffic controllers at Arlanda ATCC. After the observations the air traffic controllers answered a survey to receive subjective aspects from the model. A total of 15 structured observations were conducted. The results revealed that it’s possible to estimate teamwork on air traffic controllers using an observation protocol based on six of eight components, where team orientation and shared mental model were not included. The components appeared to be more than just an observable behavior, thus only observations does not give a fair picture of the component. The result also showed that air traffic controllers themselves perceive all components as a part of the work. The observations showed that the cooperation could look different and differ from team to team, and that air traffic controllers adapt to each other’s needs. 

Place, publisher, year, edition, pages
2018. , p. 58
Keywords [en]
Teamwork, the Big Five, air traffic control, structured observation, observation protocol
Keywords [sv]
Teamwork, the Big Five, flygledning, strukturerad observation, observationsprotokoll
National Category
Computer and Information Sciences Human Computer Interaction
Identifiers
URN: urn:nbn:se:liu:diva-149824ISRN: LIU-IDA/KOGVET-G--18/005--SEOAI: oai:DiVA.org:liu-149824DiVA, id: diva2:1235710
External cooperation
Åsa Svensson, Luftfartsverket
Subject / course
Cognitive science
Supervisors
Examiners
Available from: 2018-07-27 Created: 2018-07-26 Last updated: 2018-08-07Bibliographically approved

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CiteExportLink to record
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