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Methodological Insights From two Experimental Studies Into Complementarities of Productive IT use
Linnaeus University, Faculty of Technology, Department of Informatics.ORCID iD: 0000-0002-7816-1627
Linnaeus University, Faculty of Technology, Department of Informatics.
2018 (English)In: ECRM 2018  - Proceedings of the 17th European Conference on Research Methodology for Business and Management Studies / [ed] Paola Demartini & Michela Marchiori, UK: Academic Conferences Limited, 2018, p. 303-309Conference paper, Published paper (Refereed)
Abstract [en]

Numerous studies have attempted to determine factors that condition the IT-enabled productivity of information workers but have not yet arrived at a comprehensive conclusion. A so-called complementarity systems approach has been proposed recently, holding that a number of factors need to be managed in a deliberately synchronized manner in order to generate productivity gains from such workers. However, this proposal does not provide specifications for how such synchronization must be conducted and researched. To remedy this gap, this research conducts two parallel and differently designed studies: a longitudinal quasi-randomized field experiment and a well-controlled online experiment. Regarded jointly, each study offers insights into the investigated phenomenon that the other does not, indicating that both studies complement each other. In particular, these two different research approaches to study the complementarities of productive IT use help us to establish how further research design should be developed to investigate individual productivity when a new, more aligned IT system in a company is used together with complementary factors. Moreover, the results from both studies jointly demonstrate that a mandatory context of IT use might provide better access to individuals with both adaptive and innovative cognitive styles than a voluntary working environment. Finally, both studies demonstrate that more detailed research is needed to understand how the productivity of individuals differs when inappropriate cognitive styles are included in complementarity set-ups. Therefore, the two studies offer new insights into the interplay between the studied factors that condition the productivity of information workers and show the importance of analysing a complex phenomenon with multiple, different, and complementary research designs, as each design has inherent conditions with opportunities and limitations, in order to reveal characteristics about the phenomenon being investigated.

Place, publisher, year, edition, pages
UK: Academic Conferences Limited, 2018. p. 303-309
Series
European Conference on Research Methodology for Business and Management, ISSN 2049-0968
Keywords [en]
complementarity systems approach, individual productivity, information worker, methodological insights, online experiment, quasi-randomized field experiment
National Category
Information Systems, Social aspects Business Administration Economics
Research subject
Economy, Business administration; Computer and Information Sciences Computer Science, Information Systems; Economy, Economics
Identifiers
URN: urn:nbn:se:lnu:diva-76969ISI: 000461833200039ISBN: 978-1-911218-92-0 (print)OAI: oai:DiVA.org:lnu-76969DiVA, id: diva2:1233987
Conference
The 17th European Conference on Research Methodology for Business and Management Studies ECRM, 12-13 July, 2018, Rome
Available from: 2018-07-20 Created: 2018-07-20 Last updated: 2019-04-05Bibliographically approved

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