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"Inkludering är A och O...": Medarbetares erfarenheter av ledarskap på ett telekomföretag
University of Borås, Faculty of Caring Science, Work Life and Social Welfare.
University of Borås, Faculty of Caring Science, Work Life and Social Welfare.
University of Borås, Faculty of Caring Science, Work Life and Social Welfare.
2018 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesisAlternative title
"Inclusion is everything..." : Employees' experience of leadership in a telecom company (English)
Abstract [sv]

Telekombranschen är präglad av ett stressigt arbetsklimat och hög personalomsättning. Personalomsättningen bidrar inte bara till höga ekonomiska personalkostnader, utan också till låg arbetsmoral och engagemang hos de anställda. Vi fann det därav intressant att undersöka hur medarbetarna på ett telekomföretag upplever ledarskapet i organisationen. Vidare syftade studien till att undersöka de krav, kontroll och stöd medarbetarna upplever samt hur medarbetarna på telekomföretaget förhåller sig till personalomsättningen. Studien är av empirisk karaktär och den metodologiska utgångspunkten var att göra en kvalitativ studie med abduktiv ansats. Den använda datainsamlingsmetoden var semistrukturerade intervjuer. Resultatet visar att medarbetarna på telekomföretaget upplever och identifierar flera olika typer av ledarskap, varav den demokratiska ledarskapsstilen mest uppskattad. Att inkludera, stötta och visa empati är tre centrala egenskaper som eftersöks av medarbetarna. Vidare upplever respondenterna att arbetet karaktäriseras av höga krav, låg kontroll samt lågt socialt stöd från chefer och organisation.

Abstract [en]

The telecom industry is characterized by a stressful work environment and high employee turnover. High employee turnover does not only contribute to high economic costs, but also to a low level of work ethic among employees. Therefore, we found it interesting to investigate how the employees of a telecom company experience leadership in the organization. Furthermore, the study aimed to investigate how the employees experience the demands, control and social support at their workplace and how they relate to the company's employee turnover. The study is of empirical nature and the methodological starting point was to make a qualitative study with an abductive approach. The data collection method used was semi structured interviews. The results show that the employees experience several different types of leadership, of which the democratic leadership style is the most appreciated. Including, supporting and showing empathy are three key qualities demanded by employees. Furthermore, the employees experience that the work is characterized by high demands, low control and low social support from managers and organizations.

Place, publisher, year, edition, pages
2018.
Keywords [en]
telecom industry, leadership, work environment, employee turnover
Keywords [sv]
telekombranschen, ledarskap, ledarskapsstilar, socialt stöd, krav, kontroll, personalomsättning
National Category
Production Engineering, Human Work Science and Ergonomics
Identifiers
URN: urn:nbn:se:hb:diva-14606OAI: oai:DiVA.org:hb-14606DiVA, id: diva2:1231765
Subject / course
Occupational Science
Supervisors
Examiners
Available from: 2018-07-11 Created: 2018-07-09 Last updated: 2018-07-11Bibliographically approved

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CiteExportLink to record
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