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Omringad av intressenter: En kvalitativ studie om enhetschefer inom hemtjänsten.
Halmstad University, School of Health and Welfare.
Halmstad University, School of Health and Welfare.
2018 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesisAlternative title
Surrounded by stakeholders (English)
Abstract [sv]

Merparten av kommunala verksamheter har under senare decennier implementeratstyrformen New Public Management - som innebär större fokus på kostnadsbesparingar,effektivisering och resultat. En av flera viktiga samhällsfunktioner som verkar inomkommunal verksamhet är hemtjänsten. Inom verksamheten utgör enhetschefen enbetydande roll för både organiseringen och omsorgsarbetets kvalité. Studiens syfte äratt undersöka hur enhetschefer inom den kommunala hemtjänsten upplever chefsstödi förhållande till yrkesspecifika krav och förväntningar avseende kostnadsbesparingaroch effektivisering. Studien inriktas på krav och förväntningar från överordnade cheferoch medarbetare. Metoden som använts för att uppnå syftet är av kvalitativ natur ochbestår av semistrukturerade intervjuer med enhetschefer från åtta olikahemtjänstorganisationer i två olika kommuner. Genom att jämföra intervjupersonernasutsagor samt relatera dem till tidigare forskning och teorier genererades ett resultatkring att enhetschefer inte upplever rollkonflikter och känslan av att vara klämd i denutsträckning som litteraturen skildrar. Medarbetares krav och förväntningar som ärmotstridiga överordnades riktlinjer påvisar brist på förståelse för en politikerstyrdorganisation och enhetschefers yrkesroll. Enhetscheferna upplever rollen somutmanande, komplex och beroende av chefsstöd. Det råder delade meningar om detchefsstöd som i dagsläget erbjuds.

Abstract [en]

Most municipal public service organizations have during recent decades implemented the New Public Management  approach – which means that the organizations focuses more on results through cutting costs and streamlining. Within public service there is an Elderly home care-unit. The elderly home care-units manager constitutes an important role in terms of both organizing and securing the quality of the care. The purpose of this study is to examine how the managers, within the Elderly home care-units in public service, experiences managerial support in relation to demands directly associated with ”New Public Management”. The study focuses on the demands and expectations from superiors and coworkers. The method which has been used in order to achieve the purpose of the study is of qualitative nature and consists of semi-structured interviews with Elderly home careunit managers from eight different districts in two different municipalities. Through comparing the interviews and weighing in previous research and theories, this study finds that Elderly home care-unit managers do not experience conflicting demands associated to their role in the same extent as prior research has shown. Coworkers’ demands and expectations, which are in conflict to those of superiors, shows lack of understanding for both a politically controlled organization and the role of an Elderly home care-unit manager. The Elderly home care-unit managers experiences their role as demanding, complex and dependent on managerial support. The opinions are split concerning what managerial support that is provided today.

Place, publisher, year, edition, pages
2018. , p. 31
Keywords [en]
Managerial support, Elderly home care-unit, Managers, New Public Management, Demands, Expectations, Social work
Keywords [sv]
Chefsstöd, Hemtjänst, Enhetschefer, New Public Management, Krav, Förväntningar, Socialt arbete
National Category
Social Sciences
Identifiers
URN: urn:nbn:se:hh:diva-37474OAI: oai:DiVA.org:hh-37474DiVA, id: diva2:1230409
Subject / course
Social Work
Educational program
Work and Welfare, 180 credits
Supervisors
Examiners
Available from: 2018-07-03 Created: 2018-07-03 Last updated: 2018-07-03Bibliographically approved

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Citation style
  • apa
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Output format
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