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Cultivating a longitudinal learning process through recurring crisis management training exercises in twelve Swedish municipalities
University of Skövde, School of Informatics. University of Skövde, The Informatics Research Centre.ORCID iD: 0000-0003-0488-6841
University of Skövde, School of Informatics. University of Skövde, The Informatics Research Centre.ORCID iD: 0000-0003-0946-7531
2018 (English)In: Journal of Contingencies and Crisis Management, ISSN 0966-0879, E-ISSN 1468-5973Article in journal (Refereed) Epub ahead of print
Abstract [en]

This study illustrates how crisis management capability is developed in series ofrecurring exercises, rather than in one single exercise. Over one hundred table-topand role-playing exercises were performed and evaluated in a longitudinal cross-caseaction research study in 12 Swedish municipalities. By consciously adapting trainingformats, municipalities were lead through three learning phases: obtaining roleunderstanding (phase 1: knowing what to do), developing information managementskills (phase 2: knowing how to do it), and mastering self-reflection in regular time-outs (phase 3: knowing when and why to do something). This final learning out-come, being able to concurrently execute, evaluate, and reorganize an ongoing crisismanagement performance, may be the most valuable capability of a crisis manage-ment organization when crisis strikes.

Place, publisher, year, edition, pages
John Wiley & Sons, 2018.
Keywords [en]
crisis management, exercise, gaming, gaming simulation, learning, Sweden, training
National Category
Information Systems, Social aspects
Research subject
Information Systems
Identifiers
URN: urn:nbn:se:his:diva-15893DOI: 10.1111/1468-5973.12230OAI: oai:DiVA.org:his-15893DiVA, id: diva2:1229488
Funder
Swedish Civil Contingencies Agency, 0836/2005Available from: 2018-06-30 Created: 2018-06-30 Last updated: 2018-07-02Bibliographically approved

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van Laere, JoeriLindblom, Jessica
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CiteExportLink to record
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