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Projektledares kommunikation vid problem: Med vem, på vilket sätt och vad projektledare kommunicerar när de stöter på problem
Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).
2018 (Swedish)Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesisAlternative title
Project managers’s communication in case of trouble : With whom, in which way and what project managers communicate when they encounter problems (English)
Abstract [sv]

Många forskare menar att kommunikation är viktigt inom projektledning för att nå projektets uppsatta mål. Det har blivit än viktigare i dagens projektmiljö som präglas av högre komplexitet som är en risk för osäkerheter och problem. Så frågan är då hur projektledare kommunicerar när de stöter på problem. Genom att undersöka det går det att få en bättre förståelse över hur projektledare verkligen använder kommunikation i situationer som präglas av osäkerheter.

För att ta reda på det genomfördes åtta kvalitativa intervjuer med projektledare. Den insamlade datan analyserades sedan med hjälp av en analysmodell som var uppdelad i sex delar, intern- respektive extern kommunikation, schemalagd- respektive icke schemalagd kommunikation samt om projektledarna kommunicerade om processen i arbetet eller om det var utifrån ett personfokus.

Resultatet har visat att projektledarna, så gott det går, löser problemen inom den egna projektgruppen. På så sätt engageras deltagarna till att vara med i beslutsfattandet och de vet då hela tiden vad som händer vilket gör att osäkerheten reduceras. Det hänger sedan ihop med de två andra delarna som analyserades. Det finns också fokus på att kommunicera genom schemalagda metoder. Det ger större möjligheter att dokumentera vad som har sagts och därmed också sprida informationen vidare till övriga deltagare. Vilket då också är en indikation på att projektledarna vill involvera sina deltagare. Angående om det är processfokus eller personfokus i kommunikationen visar resultatet att det inte finns tid att fokusera på enskilda personer. Det pekar på att det räcker med att involvera deltagarna i arbetet för att de ska känna sig motiverade.

Abstract [en]

Many scholars mean that communication is important in project management to achieve the set objectives. It becomes even more important in today´s project environment, which is characterized by higher levels of uncertainties and problems. The question is then how project managers really communicate when they encounter problems. Examining this aspect will give a better understanding of how project mangers actually communicate in situations characterized by uncertainties.

Eight qualitative interviews were conducted in order to research this subject. The collected data was then analyzed by the aid of an analysis model that was made out of six parts, external and internal communication, scheduled and non-scheduled communication and whether the project manager communicated about the process or whether it was from a human perspective.

The result has shown that project managers, as far as possible, solve the problems within the their own project. In this way, the participants are involved in decision-making and they always knows what is going on which can reduce the uncertainty. It then goes together with the other two parts that were analyzed. There is also a focus on communicating through scheduled methods. It gives more opportunities to document what has been said and thus also disseminate the information to the other participants. Which is also an indication that project managers want to involve their participants. Regarding whether it is a process focus or personal focus in the communication, the result has shown that there is no time to focus on individuals. It points out that it is enough to involve the participants in the work to make them feel motivated.

Place, publisher, year, edition, pages
2018. , p. 34
Keywords [en]
Project management, communication, problem
Keywords [sv]
projektledning, kommunikation, problem
National Category
Social Sciences
Identifiers
URN: urn:nbn:se:kau:diva-68186OAI: oai:DiVA.org:kau-68186DiVA, id: diva2:1228817
Subject / course
Project Leadership
Educational program
Master's Degree Programme (one year) in Project Management, 60 hp
Supervisors
Examiners
Available from: 2018-07-09 Created: 2018-06-28 Last updated: 2018-07-09Bibliographically approved

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