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Trust in human-computer relationships: Do cross country skiers have trust towards a physical intelligent tutoring system as an accurate feedback on performance?
Umeå University, Faculty of Social Sciences, Department of Psychology.
Umeå University, Faculty of Social Sciences, Department of Psychology.
2018 (English)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
Abstract [en]

Trust is one of the attitudes that can affect the intentions and the behavior of a human using a system. Misusing a system can have safety- as well as economic consequences, this is why it is important that a user develops calibrated trust towards a system. In this report, the research question is: how much trust cross country skiers have towards a physical intelligent tutoring system (PITS)? Six biological males (age 24 to 50) roller skied on a mechanical treadmill and received feedback from the PITS on a TV-screen. Experience of using the PITS was evaluated with an instrument in a semi-structured interview. The instrument measured the participants overall perceived trust (OPT) for the system, and the participants were asked to further their thoughts about the statements. The data was transcribed, coded, and categorized in a thematic analysis. The result showed that a majority of the participants had low OPT for the PITS, and the thematic analysis showed that the minority with higher levels of OPT focused on the choice of an elite skier as the reference skier. One of the problems with the instrument was that it was developed for evaluation in long term usage, and not first time usage as in this study. The result of this report can be used for further development of the PITS and a reminder on why trust needs to be considered when creating user experiences.

Place, publisher, year, edition, pages
2018. , p. 28
Keywords [en]
trust, autonomous system, human-computer-trust, HCT, physical intelligent tutoring system, PITS, user experience, UX, cognitive science
National Category
Psychology
Identifiers
URN: urn:nbn:se:umu:diva-149596OAI: oai:DiVA.org:umu-149596DiVA, id: diva2:1223729
Subject / course
Examensarbete i psykologi
Educational program
Programme in Cognitive Science
Supervisors
Examiners
Available from: 2018-06-28 Created: 2018-06-25 Last updated: 2018-06-28Bibliographically approved

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Do cross country skiers have trust towards a physical intelligent tutoring system as an accurate feedback on performance?(949 kB)3 downloads
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CiteExportLink to record
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Citation style
  • apa
  • ieee
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Output format
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