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"När det är som jävligast borde det finnas ett system": Socialtjänstens klienters erfarenheter av samverkan
University of Gävle, Faculty of Health and Occupational Studies, Department of Social Work and Psychology, Social work.
University of Gävle, Faculty of Health and Occupational Studies, Department of Social Work and Psychology, Social work.
2018 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesisAlternative title
"When it's really bad there should be a system" : Social service clients’ experiences of collaboration between human service organizations. (English)
Abstract [sv]

Syftet med denna studie var att undersöka klienters uppfattningar av samverkan inom socialtjänsten samt mellan socialtjänsten och andra aktörer inom det människobehandlande området. Detta gjordes med en kvalitativ metod där sex stycken halvstrukturerade intervjuer genomfördes med klienter vars barn var aktuella inom individ och familjeomsorgen hos socialtjänsten i en mellanstor kommun. Resultaten belyser att informanterna uppmärksammar andra faktorer av betydelse i samverkansprocesser än vad professionella gör. Informanterna berättar att samverkan behövs men att det upplevs svårt och tidskrävande ju fler aktörer som är inblandade. Informanterna i studien har i huvudsak beskrivit sig som drivande och hjälpsökande. Studiens resultat visar att de har många viktiga roller i samverkansprocesserna vilket ofta förbises av både dem själva och av professionella. Socialsekreteraren och dennes relation till informanten upplevdes spela en viktig roll och de kunde avlasta klienten genom att fungera som exempelvis informationsspridare. För framtida forskning vore det intressant att undersöka andra klientgruppers erfarenheter av samverkansprocesser.

Abstract [en]

The purpose of this study was to investigate clients' perceptions of collaboration within the social service and between social services and other actors in human service organizations. A qualitative method was used and six semi-structured interviews were conducted with clients whose children were involved with social services. The results highlight that clients pay attention to other factors in the collaborative processes than professionals do. The interviewed clients expressed that collaboration is needed, but becomes difficult and time consuming the more actors involved. They described themselves as having a strong driving force and being help-seeking, as well as having many important roles in the collaborative processes that are often overlooked by both themselves and professionals. The results show that the relationship between social workers and clients play an important role where the social worker can relieve the client by acting as a disseminator of information.

Place, publisher, year, edition, pages
2018. , p. 45
Keywords [en]
interprofessional collaboration/cooperation, client’s perspective, social work, social services
Keywords [sv]
samverkan, klientperspektiv, socialt arbete, socialtjänst
National Category
Social Work
Identifiers
URN: urn:nbn:se:hig:diva-27269OAI: oai:DiVA.org:hig-27269DiVA, id: diva2:1222423
Subject / course
Social work
Educational program
Social work
Supervisors
Examiners
Available from: 2018-06-25 Created: 2018-06-21 Last updated: 2018-06-25Bibliographically approved

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CiteExportLink to record
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