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Barriärer för konsumenters adoption av självbetjäningsteknologi
University of Gävle, Faculty of Education and Business Studies, Department of Business and Economic Studies.
University of Gävle, Faculty of Education and Business Studies, Department of Business and Economic Studies.
2018 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesisAlternative title
Barriers regarding consumers adoption of self-service technology (English)
Abstract [sv]

Självbetjäningsteknologi har en expansiv tillväxt och grundar sig i konsumenters produktion och konsumtion av tjänster utan personlig kontakt från servicepersonal. Trots användningens fördelar finns det konsumenter som tenderar att undvika självbetjäningsteknologi. Det finns flertalet teoretiska modeller vilka beskriver processen kring konsumenters adoption av teknologi. Dessa teoretiska modeller tar dock inte hänsyn till de barriärer konsumenter upplever vid adoption av självbetjäningsteknologi.

Abstract [en]

Self-service technology has had an expansive growth and is based on consumers' willingness to produce and consume services without personal contact from service personnel. Despite this, there are consumers who tend to avoid self-service technology. There are several models that describe the process of consumer adoption of technology. However, there exists no model that takes into account the barriers consumers experience for adoption of self-service technology.

Place, publisher, year, edition, pages
2018. , p. 65
Keywords [en]
Self-service technology, Adoption barriers, Self-service services, Self-scanning
Keywords [sv]
Självbetjäningsteknologi, Adoptionsbarriärer, Självbetjäningstjänster, Självscanning
National Category
Business Administration
Identifiers
URN: urn:nbn:se:hig:diva-27270OAI: oai:DiVA.org:hig-27270DiVA, id: diva2:1222349
Subject / course
Business administration
Educational program
Real estate brokering
Supervisors
Examiners
Available from: 2018-06-27 Created: 2018-06-21 Last updated: 2018-06-27Bibliographically approved

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CiteExportLink to record
Permanent link

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Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
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