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Förändringsprocess i den offentliga sektorn: En fallstudie om medarbetarnas upplevelser under en förändringsprocess vid Polismyndigheten region väst
University West, School of Business, Economics and IT, Division of Business Administration.
University West, School of Business, Economics and IT, Division of Business Administration.
2018 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesisAlternative title
Public sector change process : A case study on employee experiences during a change process at the Police authority region west (English)
Abstract [sv]

Studiens syfte var att belysa medarbetarperspektivet inom förändringsprocesser i den offentliga sektorn. Förändringar i den offentliga sektorn innebär stora utmaningar på grund av dess miljö och strukturella egenskaper. Ofta får även medarbetarna inom den offentliga sektorn spela en passiv roll i förändringsarbetet eller bli helt exkluderade vilket således kan leda till motstånd eller negativa reaktioner gentemot förändringen.

I uppsatsen tillämpades ett tolkningsinriktat synsätt där en kvalitativ undersökningsansats och undersökningsmetod användes. Empiri inhämtades med hjälp av en fallstudie av en förändringsprocess på Polismyndigheten genom nio semistrukturerade intervjuer.. Det teoretiska ramverket bestod av aktuell forskning beträffande organisationsförändring utifrån ett medarbetar-perspektiv. Fyra faktorer i förändringsprocesser samlades i en egengjord analysmodell; ledarskap, kommunikation, delaktighet och attityder/känslor. Resultatet visade att medarbetarna inte överhuvudtaget känt sig delaktiga i förändringsprocessen. Vidare ansåg även majoriteten av respondenterna att kommunikationen och ledarskapet genom förändringsprocessen varit undermålig.

De slutsatser som drogs var att den byråkratiska miljön och dess strukturella egenskaper kan försvåra bland annat medarbetarnas delaktighet i förändringsprocesser i den offentliga sektorn. Vidare hade även bristen på ledarskap och kommunikation i den aktuella förändringsprocessen lett till negativa attityder och känslor gentemot förändringen. Även den starka polisiära kultur som grupperna i fallstudien kännetecknades av, likt vissa personlighetsdrag, kan ha spelat in gällande medarbetarnas reaktioner till förändringen.

Abstract [en]

The aim of this study is to emphasize the employee perspective in public sector change processes. Changes in the public sector are posing major challenges due to its structural characteristics. Also, employees in the public sector tend to be excluded from or have an insignificant role in the change process which can lead to resistance or negative responses to the change.

In this essay an interpretative approach was used, and the method of investigation was qualitative. Data was collected through a case study of a change process at the police authority through nine semi structured interviews. Theoretical framework consists of current research of organizational change from an employee perspective. Four significant elements in change processes were found and these were the base of the analysis model; leadership, communication, participation and attitudes / feelings. Results revealed that employees did not feel involved at all in the change process. Furthermore, the majority of respondents also experienced that communication and leadership through the change process were inferior.

The conclusions drawn were that the bureaucratic environment and its structural characteristics can complicate, among other things, the involvement of employees in public process change processes. Furthermore, the lack of leadership and communication in the current process of change seemed to result in predominately negative attitudes and emotions towards the change. Also, the strong police culture that the groups in the case study were characterized by, like some personality traits, may have affected employees' reactions to the change.

Place, publisher, year, edition, pages
2018. , p. 31
Keywords [en]
Organizational change, change process, public sector, leadership, communication, participation
Keywords [sv]
Organisationsförändring, förändringsprocess, offentlig sektor, ledarskap, kommunikation, delaktighet
National Category
Business Administration
Identifiers
URN: urn:nbn:se:hv:diva-12501Local ID: EXC504OAI: oai:DiVA.org:hv-12501DiVA, id: diva2:1220313
Subject / course
Business administration
Educational program
Ekonomprogrammet
Supervisors
Examiners
Available from: 2018-06-26 Created: 2018-06-18 Last updated: 2018-06-29Bibliographically approved

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