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“..att en blir sittande med ett hjärndött administrativt jobb”: En kvalitativ studie om digitaliseringen och effektiviseringen inom ekonomiskt bistånd
Linnaeus University, Faculty of Social Sciences, Department of Social Work.
Linnaeus University, Faculty of Social Sciences, Department of Social Work.
2018 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesisAlternative title
“..To be left with a braindead administrative job” : A qualitative study about digitalization and effectivization within financial assistance (English)
Abstract [en]

This is a study about the social work profession and the changes which now is being implemented, influenced by efficiency and digitalization. How social services works with financial assistance for those who can’t earn their own living is changing. The traditional street-level bureaucracy with face to face-meetings is being replaced by a more digital work method: “Trelleborgsmodellen”, where the bureaucrat doesn't meet the client during the assessment of the need of financial assistance. The data for the study was collected via three focus groups held in Trelleborg, Gotland and Lidköping. The result showed that bureaucrats in Lidköping and on Gotland had a fear that important details could go missing with the removal of the face to face-meeting. That fear was not present in Trelleborg, were they instead talked about all the benefits that they saw with a simplified, fast and effective administration process. That simplified process is a result of deskilling, the need for education in social work doesn't exist anymore in Trelleborg.

Place, publisher, year, edition, pages
2018.
Keywords [en]
Profession, Digitalization, Efficiency, Financial Assistance, Deskilling, Trelleborgsmodellen
Keywords [sv]
Profession, Digitalisering, Effektivisering, Ekonomiskt bistånd, Deskilling, Trelleborgsmodellen
National Category
Social Work
Identifiers
URN: urn:nbn:se:lnu:diva-74831OAI: oai:DiVA.org:lnu-74831DiVA, id: diva2:1215943
Subject / course
Social Work
Educational program
Social Work Study Programme, 210 credits
Supervisors
Examiners
Available from: 2018-06-20 Created: 2018-06-10 Last updated: 2018-06-20Bibliographically approved

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fulltext(656 kB)10 downloads
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ebee0116843392c7df281b93d1a0a12012a1f1121ea0805535febdf59b5ac4e82fbcfaceed8680eb80017a5f3aa878a3d6aa5cc0caf8a7899d5c8c4f920843c0
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Knutas, JohannesBergström, Amalia
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CiteExportLink to record
Permanent link

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Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf