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Att leverera kärnvärden vid förstagångsanvändningen: en studie kring hur onboarding påverkar användandet av en digital vårdcentral
2018 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesisAlternative title
Delivering core values for first-time users : a study on how onboarding affects the use of a digital primary care application (English)
Abstract [sv]

Studien syftar till att undersöka hur designlösningar kan hjälpa förstagångsanvändare till att få en bättre förståelse för hur digitala vårdcentraler fungerar. Begreppet onboarding är centralt i arbetet samt Cardoso's ramverk för onboarding. Onboarding beskriver en upplärningsprocess där användaren introduceras till tjänsten så att han eller hon kan använda den och bli en aktiv användare. För att genomföra studien har en explorativ ansats gjorts. Undersökningen har delats upp i tre delar; en förstudie, en designfas och en värderingsfas. Sammanlagt har 17 deltagare rekryterats. Studien resulterade i tre olika prototyper som testades. Resultatet av studien visade att deltagarnas kunskapslucka kring hur läkarbesöket går till fylldes med hjälp av en introduktion - en onboarding.

Abstract [en]

The study aims to investigating how design solutions can help first-time users to gain a better understanding of how digital primary care works. The concept of onboarding is central to this study and the scientist Cardoso's onboarding framework. Onboarding describes a learning process where the user is introduced to the service so that he or she can use it and become an active user. In order to complete the study, an explorative approach has been made. The study has been divided into three parts; a preliminary study, a design phase and a valuation phase. A total of 17 participants have been recruited. The study resulted in three different prototypes that participant tested. The result of the study showed that the participants' knowledge gap about how the doctor visit works on a digital primary care application was filled with an introduction - an onboarding.

Place, publisher, year, edition, pages
2018. , p. 65
Keywords [en]
digital primary care, onboarding, first impression, user experience, design, first-time users
Keywords [sv]
digital vårdcentral, onboarding, first impression, user experience, design, förstagångsanvändare
National Category
Information Systems, Social aspects
Identifiers
URN: urn:nbn:se:hkr:diva-18194OAI: oai:DiVA.org:hkr-18194DiVA, id: diva2:1215279
Subject / course
Informatics
Educational program
Digital design
Supervisors
Examiners
Available from: 2018-06-20 Created: 2018-06-08 Last updated: 2018-06-20Bibliographically approved

Open Access in DiVA

Att leverera kärnvärden vid förstagångsanvändningen(10560 kB)40 downloads
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Information Systems, Social aspects

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CiteExportLink to record
Permanent link

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Citation style
  • apa
  • ieee
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  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
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  • asciidoc
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