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Hur statliga myndigheter kan höja sin digitala mognad: Dimensioner som påverkar den digitala mognaden
Luleå University of Technology, Department of Business Administration, Technology and Social Sciences.
Luleå University of Technology, Department of Business Administration, Technology and Social Sciences.
2018 (Swedish)Independent thesis Advanced level (professional degree), 20 credits / 30 HE creditsStudent thesis
Abstract [en]

Purpose – The purpose of this study is to create understanding for which dimensions that influence public agencies’ digital maturity, and how these agencies can work with these dimensions in order to improve the level of digital maturity. This contributes with increased understanding and insight for how the digital maturity can be assessed and improved.

Method – The study is of explorative character, with mainly an inductive approach. Qualitative multiple case studies have been conducted in order to fulfil the purpose of the study. Primary data have been collected through 21 semi-structured interviews. Seven of these interviews were held with digital consultants, and the remaining 14 interviews were conducted with respondents from eleven different Swedish public agencies.

Results – The study contributes with seven different key-dimensions, with belonging sub-dimensions. The seven dimensions are; vision & strategy, senior management, leadership, culture, capabilities & competence, digital technologies and provisions. These dimensions are presented and explained together with recommendations for how the public agencies can work with these, in order to improve their digital maturity.

Theoretical implications – The study has started to fill a gap within the literature of digital maturity connected to the public sector. The study also contributes with an empirical anchored framework that describes the dimensions that affect the public agencies digital maturity and how these dimensions can improve the level of digital maturity.

Practical implications – The practical contribution is a framework that can be used as a foundation by leaders and managers in public agencies to assess and increase the level digital maturity. The framework highlights seven key-dimensions, with sub-dimensions, that public agencies need to work with in order to successfully become more digital mature.

Abstract [sv]

Syfte – Syftet med denna studie är att skapa förståelse för vilka dimensioner som påverkar statliga myndigheters digitala mognad, samt hur myndigheter kan arbeta med dessa dimensioner för att ökaden digitala mognadsgraden. Detta bidrar med ökad förståelse och insikt för hur den digitala mognaden kan utvärderas samt förbättras.

Metod – Studien är av explorativ karaktär, med huvudsakligen en induktivansats. Kvalitativa flerfallsstudier har genomförts för att uppnå studiens syfte. Primärdata samlades in genom 21 semi-strukturerade intervjuer. Av dessa 21 intervjuer genomfördes sju med representanter från ett IT-konsultföretag och14 intervjuer med representanter från elva svenska statliga myndigheter.

Resultat – Studien har resulterat i sju olika nyckeldimensioner, med tillhörande under dimensioner till varje nyckeldimension. De sju dimensionerna är vision & strategi, ledningsgrupp, ledare & chefer, kultur, förmågor & kompetenser, digital teknik samt författningar. Dessa presenteras och förklaras tillsammans med rekommendationer för hur myndigheter kan öka sin digitala mognad.

Teoretiska implikationer – Studien har påbörjat arbetet med att fylla ett gap i den vetenskapliga forskningen kring digital mognad i offentlig sektor. Dessutom bidrar studien med ett empiriskt förankrat ramverk som beskriver vilka dimensioner som påverkar statliga myndigheters digitala mognad samt hur dessa dimensioner kan öka den digitala mognadsgraden.

Praktiska implikationer – Det praktiska bidraget är ett ramverk som kan användas som bas och utgångspunkt av ledande chefer i främst statliga myndigheter för att utvärdera samt öka den digitala mognadsgraden. Ramverket består av sju nyckeldimensioner, med tillhörande underdimensioner, som statliga myndigheter behöver utveckla för att framgångsrikt bli mer digitalt mogna.

Place, publisher, year, edition, pages
2018. , p. 72
Keywords [sv]
digital mognad; digital transformation; digitalisering; offentlig sektor; statliga myndigheter
National Category
Engineering and Technology
Identifiers
URN: urn:nbn:se:ltu:diva-69091OAI: oai:DiVA.org:ltu-69091DiVA, id: diva2:1213146
Subject / course
Student thesis, at least 30 credits
Educational program
Industrial and Management Engineering, master's level
Supervisors
Examiners
Available from: 2018-06-19 Created: 2018-06-04 Last updated: 2018-06-19Bibliographically approved

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