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Konflikter på arbetsplatsen: En kvantitativ studie om relationen mellan upplevd känsla av sammanhang, stress och konflikter
University of Skövde, School of Health and Education.
University of Skövde, School of Health and Education.
2018 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesisAlternative title
Conflicts at the workplace : A quantitative study of the relationship between experienced sense of coherence, stress and conflicts (English)
Abstract [sv]

Upphovet till syftet bakom denna undersökning är bristen på tidigare forskning kring känsla av sammanhang kopplat till konflikter. Studiens syfte är att undersöka relationen mellan en individs upplevda känsla av sammanhang och två perspektiv av konflikter med stress som en medierande variabel. Konflikter kan ses från många perspektiv. Fokus i denna studien är konfliktupplevelse och konflikthantering. Respondenterna (n = 201) består av personal inom vård och omsorg i den offentliga sektorn. Enkäter delades ut för att mäta personalens upplevda känsla av sammanhang, stressnivå, konfliktupplevelse samt konflikthantering. Resultatet av regressionsanalyserna visade på signifikanta (p <.05) positiva samband. En individ som upplever en hög grad av känsla av sammanhang har en positivare upplevelse av konflikter och en bättre konflikthantering. Relationen mellan variablerna analyserades med stiganalyser som visade signifikanta resultat (p  <.05) och att den medierande effekten av stress ligger från 11.4 procent till 25.0 procent. Detta indikerar att stress inte är det största problemet när det kommer till konflikter på arbetsplatser, utan att det är personalens känsla av sammanhang som behöver höjas för att få en bättre arbetsmiljö.

Abstract [en]

The cause to this study is the lack of previous research on the sense of coherence linked to conflicts. This study aims to examine the positive relationship between individual's perceived sense of coherence and two perspectives of conflict with stress as a mediating variable. Conflicts can be seen from many perspectives. The focus of this study is conflict experience and conflict management. The sample (n = 201) consists of professionals in health care in the public sector. Surveys were distributed to measure their perceived sense of coherence, level of stress, conflict experience and conflict management. The result of regression analysis showed significant (p = <.05) positive relationships. An individual who experiences a high degree of sense of coherence has a more positive experience of conflicts and better conflict management. The relationship between the variables was analyzed by path analyzes that showed significant results (p = <.05) and that the mediating effect of stress ranged from 11.4 percent to 25.0 percent. This indicates that stress isn’t the biggest problem when dealing with conflicts in workplaces, but it´s the staff's sense of coherence that need to be raised to get a better working environment.

Place, publisher, year, edition, pages
2018. , p. 38
Keywords [en]
SOC, sense of coherence, conflict, stress, working environment
Keywords [sv]
KASAM, känsla av sammanhang, konflikt, stress, arbetsmiljö
National Category
Social Psychology
Identifiers
URN: urn:nbn:se:his:diva-15241OAI: oai:DiVA.org:his-15241DiVA, id: diva2:1212498
Subject / course
Social Psychology
Educational program
Social Psychology - Study Programme
Presentation
, Skövde
Supervisors
Examiners
Available from: 2018-07-08 Created: 2018-06-01 Last updated: 2018-07-08Bibliographically approved

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