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A real-time IVR platform for community radio
KTH, School of Electrical Engineering and Computer Science (EECS), Media Technology and Interaction Design, MID.
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2016 (English)In: Conference on Human Factors in Computing Systems - Proceedings, 2016Conference paper, Published paper (Refereed)
Abstract [en]

Interactive Voice Response (IVR) platforms have been widely deployed in resource-limited settings. These systems tend to afford asynchronous push interactions, and within the context of health, provide medication reminders, descriptions of symptoms and tips on self-management. Here, we present the development of an IVR system for resource-limited settings that enables real-time, synchronous interaction. Inspired by community radio, and calls for health systems that are truly local, we developed ’Sehat ki Vaani’. Sehat ki Vaani is a real-time IVR platform that enables hosting and participation in radio chat shows on community-led topics. We deployed Sehat ki Vaani with two communities in North India on topics related to the management of Type 2 diabetes and maternal health. Our deployments highlight the potential for synchronous IVR systems to offer community connection and localised sharing of experience, while also highlighting the complexity of producing, hosting and participating in radio shows in real time through IVR. We discuss the relative strengths and weaknesses of synchronous IVR systems, and highlight lessons learnt for interaction design in this area.

Place, publisher, year, edition, pages
2016.
Keywords [en]
Community, Design, HCI4D, ICTD, IVR, India, Nihealth, Resourcelimited settings, User experience
National Category
Computer Systems
Research subject
Human-computer Interaction
Identifiers
URN: urn:nbn:se:kth:diva-222523DOI: 10.1145/2858036.2858585Scopus ID: 2-s2.0-85015092321OAI: oai:DiVA.org:kth-222523DiVA, id: diva2:1181976
Conference
SIGCHI 2016 Annual Conference on Human factors in Computing systems
Note

QC 20180327

Available from: 2018-02-12 Created: 2018-02-12 Last updated: 2018-03-27Bibliographically approved

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CiteExportLink to record
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Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf