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"Lite får man räkna med": Socialsekreterares upplevelser av hot och trakasserier inom socialtjänsten med särskilt fokus på betydelsen av sociala medier.
Dalarna University, School of Education, Health and Social Studies, Social Work.
Dalarna University, School of Education, Health and Social Studies, Social Work.
2018 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesisAlternative title
"As a social worker you have to put up with threats and harassment" (English)
Abstract [sv]

Syftet med studien är att undersöka socialsekreterares upplevelser av hot och trakasserier inom socialtjänsten med fokus på betydelsen av sociala medier, samt att undersöka hur hot och trakasserier hanteras på arbetsplatsen. Sex stycken kvalitativa intervjuer genomfördes med socialarbetare inom yrkesgruppen barn och familj. Det empiriska materialet, som baserats på socialsekreterarnas erfarenheter, utvärderades genom en tematisk analys och kopplades till tidigare forskning samt valda teoretiska perspektiv. Våra slutsatser är att hot och trakasserier är något som förekommer relativt ofta i arbetet även om graden av allvaret i hoten varierar. Vi fann att sociala medier har en påverkan men att det inte hade en avgörande roll gällande hot och trakasserier men istället ökade tillgängligheten till kontakt. Resultatet visade även att de flesta arbetsplatser har utarbetade rutiner men att det varierat i kännedom kring dessa rutiner för personalen samt att rutinerna inte alltid följs i praktiken.

Abstract [en]

The purpose of this study is to investigate social workers experiences of threats and harassment in social services, focusing on the eventual importance of social media, as well as examine how threats and harassment are handled in the workplace. Six qualitative interviews were conducted with social workers in children- and family services. The empirical material, based on the social workers experiences, was evaluated through a thematic analysis and linked to previous research as well as chosen theoretical perspectives. Our conclusion is that threats and harassment occurs relatively often at the workplace, although the degree of severity in the threats varies. We found that social media has an impact but that it did not have a decisive role. The result also showed that most workplaces have written policys but that it varied in knowledge about these routines for staff and that routines are not always followed in practice.

Place, publisher, year, edition, pages
2018.
Keywords [en]
threat, harassment, social media, social worker, social services
Keywords [sv]
hot, trakasserier, sociala medier, socialsekreterare, socialtjänst
National Category
Social Work
Identifiers
URN: urn:nbn:se:du-27162OAI: oai:DiVA.org:du-27162DiVA, id: diva2:1181423
Available from: 2018-02-08 Created: 2018-02-08

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