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Engaged in digital service innovation
University West, School of Business, Economics and IT, Divison of Informatics. (LINA)ORCID iD: 0000-0003-4759-8356
2018 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

The research in this thesis has digital services innovation to support Human-Centred Service Systems (HCSSs) from a practice theory perspective as a foundation. Digital service innovation is understood as service system reconfiguration due to digitalization, with the aim to change the service systemsin a way that increases the value for the involved actors. There are several challenges in digital service innovation; one of the challenges is to address value for a Human-Centered Service System (HCSS), especially since value is the outcome that is determined by the beneficiary. Another challenge is the complexity of sharing and translation of knowledge among heterogeneous actors. The interaction among the involved actors is crucial to understand because it is through human interaction that knowledge is shared and generated.The research has been guided by two research questions: (1) What constitutes value in HCSSs? And (2) How can perceptions of value be aligned in digital service innovation? The presented research expands our understanding of digital service innovation in HCSSs supporting everyday life from a practice perspective. The overall research approach has been engaged scholarship, where the attached insider perspective has been the main focus. The empirical data is collected in two innovation projects (FIND and Free2Ride), the data comes from activities within the projects such as workshops and interviews. One finding in the thesis is the interplay between different levels of value during digital service innovation. Another finding is that beneficiaries and developer stake initiatives to share and translate knowledge. The main contribution of the research is a set of digital service innovation principles. Temporal brokering that leads to leaps in the process of reaching a common understanding and the importance of a learning dimension regarding the roles taken by service beneficiaries are also contributions in this thesis. The research also contributes an exemplification of how learning theories have been applied in order to understand digital service innovation. There are also practical contributions directed to those involved in digital service innovation on a tactical or strategic level. Future research could approach digital service innovation of HCSSs inother service systems and with other perspectives from the practice theory research.

Place, publisher, year, edition, pages
Trollhättan: University West , 2018. , p. 64
Series
PhD Thesis: University West ; 15
Keyword [en]
Digital service innovation; Human-Centred Service Systems; value; practice perspective; learning in practice; engaged scholarship research
National Category
Information Systems, Social aspects
Research subject
Work Integrated Learning; SOCIAL SCIENCE, Informatics
Identifiers
URN: urn:nbn:se:hv:diva-12069ISBN: 978-91-87531-78-1 (print)ISBN: 978-91-87531-77-4 (electronic)OAI: oai:DiVA.org:hv-12069DiVA: diva2:1180970
Public defence
2018-02-01, Entré AIL, 10:15
Opponent
Supervisors
Available from: 2018-02-08 Created: 2018-02-07 Last updated: 2018-02-08
List of papers
1. The dynamics of interaction: exploring a living lab innovation process from a community of practice
Open this publication in new window or tab >>The dynamics of interaction: exploring a living lab innovation process from a community of practice
2011 (English)In: In proceedings of PACIS 2011, Pacific Asia Conference on Information systems, Brisbane, Australien., PACIS , 2011, p. nr 79-Conference paper, Published paper (Refereed)
Abstract [en]

This paper is based on a living lab project, which is an open, user-centric, innovation approach,where several actors from industry, user groups and academia are involved. The research question is:how can interaction dynamics be understood in a living lab innovation process? We applied an action-oriented research approach, where the empirical results are from The Find Project (TFP), which aim is to customize an ICT product based on the needs of a user group. The findings are analyzed from a community of practice perspective where three different communities, i) researchers from Halmstad Living Lab (HLL), ii) ICT developers (ICTD) and iii) next of kin of demented elderly persons (NOKD), represented the unit of analysis. We identified situations and activities that played a vital role for the innovation process in terms of boundary interaction dynamics. The contribution of our research to innovation theory is a combination and further exploration of the boundary spanning and communities of practice theories. We have developed a conceptual model describing the dynamics in boundary interactions of an ICT innovation process with regard to boundary objects-inuse and brokering. The conceptual model highlights two different levels of brokering: i) inner-level brokering and ii) outer-level brokering.

Place, publisher, year, edition, pages
PACIS, 2011
Keyword
Innovation, learning, boundary interaction, interaction dynamics, brokering, communities
National Category
Communication Studies
Research subject
SOCIAL SCIENCE, Informatics
Identifiers
urn:nbn:se:hv:diva-4087 (URN)
Conference
PACIS 2011, Pacific Asia Conference on Information systems, Brisbane, Australien
Available from: 2012-01-16 Created: 2012-01-16 Last updated: 2018-02-07Bibliographically approved
2. Co-Creation in a Boundary Practice: Lessons Learned from an Engaged Scholarship Approach
Open this publication in new window or tab >>Co-Creation in a Boundary Practice: Lessons Learned from an Engaged Scholarship Approach
2013 (English)In: 19th Americas Conference on Information Systems, AMCIS 2013 - Hyperconnected World: Anything, Anywhere, Anytime, 2013, p. 757-766Conference paper, Published paper (Other academic)
Abstract [en]

In this article, Engaged Scholarship is disentangled from a co-creation and boundary practice perspective. The focus is on the attached inside researcher in collaborative basic research and action research project. Within the information systems discipline the intersection between collaborative basic research and action research is not that well explored. An extra interest has been on the transformation of descriptions to proposed actions that takes place in this intersection. From our empirical findings of an Engaged Scholarship project we have identified four lessons learned that could be used as considerations and proposed actions for the attached inside researcher. The lessons learned are derived from four theoretical themes: co-creation,dialogue, boundary practice and boundary objects. The empirical data presented in the article is from a project called Free2Ride, which was a co-creation project between researchers, ICT-developers and members from two equestrian clubs.

Keyword
Work-integrated learning, WIL, informatics, AIL
National Category
Information Systems, Social aspects
Research subject
SOCIAL SCIENCE, Informatics; Work Integrated Learning
Identifiers
urn:nbn:se:hv:diva-5939 (URN)9781629933948 (ISBN)
Conference
19th Americas Conference on Information Systems, AMCIS 2013; Chicago, IL; United States; 15 August 2013 through 17 August 2013; Code 102552
Available from: 2014-02-20 Created: 2014-02-20 Last updated: 2018-02-07Bibliographically approved
3. A Boundary Practice Perspective on Co-creation of ICT Innovations
Open this publication in new window or tab >>A Boundary Practice Perspective on Co-creation of ICT Innovations
2016 (English)In: Nordic Contributions in IS Research: 7th Scandinavian Conference on Information Systems, SCIS 2016 and IFIP8.6 2016, Ljungskile, Sweden, August 7-10, 2016, Proceedings / [ed] Ulrika Lundh Snis, Springer Publishing Company, 2016, Vol. 259, p. 100-115Conference paper, Published paper (Refereed)
Abstract [en]

Research has shown that collaboration and co-creation among different groups of stakeholders add complexity and challenges to the innovation process. In this paper a study of co-creation in a multi-stakeholder innovation process is presented. The co-creation is explored and described from a boundary practice perspective. The empirical data presented in the study is based on a user-centric innovation project, Free2Ride, where researchers, developers and members of two equestrian clubs co-created a piece of ICT safety equipment consisting of a transmitter (on the horse) and a receiver (application on a smartphone) to be used by equestrian club members during their everyday riding activities. Three episodes were extracted from the empirical data and presented in the paper. From these episodes the researchers have identified four characteristics of the spanning of boundaries in co-creation from a boundary practice perspective. One of the contributions in the papers is a description of boundary practice-spanning. The research approach adopted in the study is the action case approach.

Place, publisher, year, edition, pages
Springer Publishing Company, 2016
Series
Lecture Notes in Business Information Processing, ISSN 1865-1348
Keyword
Boundary practice, co-creation, ICT innovation
National Category
Human Aspects of ICT Information Systems, Social aspects
Research subject
SOCIAL SCIENCE, Informatics; Work Integrated Learning
Identifiers
urn:nbn:se:hv:diva-10416 (URN)10.1007/978-3-319-43597-8_8 (DOI)2-s2.0-84981303164 (Scopus ID)978-3-319-43596-1 (ISBN)978-3-319-43597-8 (ISBN)
Conference
7th Scandinavian Conference on Information Systems, SCIS 2016 and IFIP8.6 2016, Ljungskile, Sweden, August 7-10, 2016
Available from: 2016-12-28 Created: 2016-12-28 Last updated: 2018-02-07Bibliographically approved
4. Quality of everyday life supported by digital services: a landscape of practice perspective
Open this publication in new window or tab >>Quality of everyday life supported by digital services: a landscape of practice perspective
2017 (English)In: 10th International Conference on Researching Work & Learning Transitions, Transformations and Transgressions in Work and Learning & Work and Learning Research 6–8 December 2017 Rhodes University, Grahamstown South Africa.: Book of abstracts, 2017, p. 54-54Conference paper, Oral presentation with published abstract (Refereed)
Keyword
Boundary crossing, digital, design
National Category
Information Systems, Social aspects
Research subject
Work Integrated Learning; SOCIAL SCIENCE, Informatics
Identifiers
urn:nbn:se:hv:diva-12067 (URN)
Conference
Researching Work & Learning (RWL 2017). Grahamstown,South Africa December 2017
Available from: 2018-02-07 Created: 2018-02-07 Last updated: 2018-02-07Bibliographically approved
5. An engaged practice research approach to digital service design supporting everyday life
Open this publication in new window or tab >>An engaged practice research approach to digital service design supporting everyday life
(English)In: Article in journal (Refereed) Submitted
Keyword
Digital service design, work-integrated learning
National Category
Information Systems, Social aspects
Research subject
Work Integrated Learning; SOCIAL SCIENCE, Informatics
Identifiers
urn:nbn:se:hv:diva-12068 (URN)
Note

Ingår i avhandling

Available from: 2018-02-07 Created: 2018-02-07 Last updated: 2018-02-07Bibliographically approved

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