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Improving the knowledge management structures at a Swedish construction company: A case study investigating the new and expansive construction company Serneke
KTH, School of Architecture and the Built Environment (ABE), Real Estate and Construction Management.
KTH, School of Architecture and the Built Environment (ABE), Real Estate and Construction Management.
2017 (English)Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesisAlternative title
Förbättring av strukturenför erfarenhetsåterföring på ett svenskt byggnadsföretag (Swedish)
Abstract [en]

Knowledge management has been studied for decades. Previous case studies within the Swedish construction industry have uncovered common problems but also a reluctance for change. This master’s thesis will examine the structural problems, solutions and provide implementation suggestions at Serneke.  The research was conducted as a qualitative case study. Data was collected from observations as well as interviews with both employees at Serneke and scholars with experience from the field of knowledge management. The interviews were conducted in a semi-structured style with questions tailored to fit each participant depending on their position. The empirical data was then compared to the theoretical findings in order to provide suggestions for improvements. The result concludes that incentives, top management support and formal processes are important factors for successful knowledge management improvements. These results are aligned with previous studies. However, the most promising way of implementing knowledge management structures seems to be internal certifications.  These rely on combining incentives from social recognition and monetary rewards. A template is suggested as a basis for further research. In contrast to most large construction companies in Sweden as well as the literature, bonus systems do not seem to appeal to the employees at Serneke. The theoretical implications of this master’s thesis suggest that internal certifications are an effective way of inciting change. Furthermore, bonus systems are generally seen as disadvantageous. The practical implications of this thesis are that Serneke could incite improvements to their knowledge management processes. Furthermore, the authors hope that the findings of this thesis can be used by other companies in the industry.

Abstract [sv]

Erfarenhetsåterföring har studerats i årtionden. Tidigare typstudier inom den svenska byggnadsindustrin har uppdagat återkommande problem men också en motvilja till förändring. Denna uppsats syftar till att undersöka strukturella problem, lösningar och föreslå implementeringsåtgärder åt Serneke. Forskningen utfördes genom en kvalitativ typstudie. Data insamlades genom observationer samt intervjuer med anställda inom Serneke och forskare med erfarenhet från det studerade området. Intervjuerna genomfördes semi-strukturerat med frågor anpassade efter de intervjuades arbetsbeskrivning. Den empiriska datan jämfördes med relevant teori för att sedan bidra till förbättringsförslag. Resultaten visar att incitament, stöd från ledningen och formella processer är viktiga faktorer för lyckad erfarenhetsåterföringsimplementering. Dessa resultat är i linje med tidigare studier. Emellertid verkar det mest lovande sättet att implementera erfarenhetsåterföringsstrukturer vara med hjälp av interna certifieringar. Dessa förlitar sig på en kombination av socialt erkännande och ekonomiska belöningar. I motsats till många stora byggföretag i Sverige samt forskning verkar bonussystem sakna attraktionskraft hos Sernekes anställda. De teoretiska implikationerna av denna uppsats är att interna certifieringar är en effektiv metod för att mana till förändring. Dessutom verkar bonussystem generellt vara ofördelaktiga. De praktiska implikationerna av denna uppsats leder till att Serneke kan förbättra sina erfarenhetsföringsprocesser. Utöver det hoppas författarna att resultaten kan användas av andra företag inom byggnadsindustrin.

Place, publisher, year, edition, pages
2017. , p. 63
Series
TRITA-FOB ; 64
National Category
Engineering and Technology
Identifiers
URN: urn:nbn:se:kth:diva-221734Archive number: 522OAI: oai:DiVA.org:kth-221734DiVA, id: diva2:1176933
Supervisors
Examiners
Available from: 2018-02-06 Created: 2018-01-23 Last updated: 2018-02-06Bibliographically approved

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