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Emotioner i fokus: Medlares strategier för att hantera konfliktparters emotioner
University of Gävle, Faculty of Health and Occupational Studies, Department of Social Work and Psychology.
2017 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
Sustainable development
Sustainable development according to the University's criteria is not relevant for the essay/thesis
Alternative title
Emotions in focus : Mediators´ strategies for dealing with disputants´ emotions (English)
Abstract [sv]

Den här studien riktar fokus mot emotioner inom medling. Det övergripande syftet har varit att öka kunskapen om medlares strategier för att hantera konfliktparters emotioner, vilket har undersökts genom intervjumetodik. Studien belyser fyra huvudteman som innehåller ett flertal olika strategier med respondenternas tillhörande resonemang. Medlaren har makten och konfliktparterna har makten är två huvudteman som består av strategier som kontrasterar mot varandra. Huvudtemana stödja och klargöra respektive stämning innehåller ytterligare strategier för att hantera konfliktparters emotioner. Strategierna som åskådliggörs omgärdas av både kritik och stöd inom tidigare forskning och därutöver belyses strategier och resonemang som inte är i fokus inom aktuell forskning kring medling och emotioner. Studien pekar på tendenser som kan användas för att utveckla, korrigera och komplettera befintliga teorier och modeller, även om behovet av liknande studier är stort. Dessutom medvetandegörs olika strategier som har god möjlighet att tillämpas bland medlingspraktiker.

Abstract [en]

This dissertation focuses on emotions in mediation with the overall aim to increase knowledge about mediation strategies for dealing with disputants’ emotions, studied through interview methodology. The study illuminates four major themes containing different strategies accompanied by the respondents’ reasoning. The mediator has power and the disputants have power are themes which include strategies that contrast each other. The themes support and clarify, and atmosphere, contain additional strategies for handling disputants’ emotions. The presented strategies are surrounded by both criticism and support within prior research and moreover the study highlights strategies that are not in focus within current research regarding mediation and emotions. The study points out tendencies that can be used to develop, adjust and complement existing theories and models, even though there is a great need for similar studies. In addition, the study puts light on strategies that have good potential to be used by mediators in practice.

Place, publisher, year, edition, pages
2017. , p. 36
Keyword [en]
mediation, mediator, emotions, strategies, disputants
Keyword [sv]
medling, medlare, emotioner, strategier, konfliktparter
National Category
Psychology
Identifiers
URN: urn:nbn:se:hig:diva-26024OAI: oai:DiVA.org:hig-26024DiVA, id: diva2:1175154
Subject / course
Psychology
Presentation
2018-01-11, Distans, 13:00 (Swedish)
Supervisors
Examiners
Available from: 2018-01-17 Created: 2018-01-17 Last updated: 2018-01-24Bibliographically approved

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CiteExportLink to record
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Citation style
  • apa
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Output format
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