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System maintenance management: - organizing system maintenance with effective maintenance objects
Linköping University, Department of Management and Engineering, Information Systems. Linköping University, Faculty of Arts and Sciences. På AB, Stockholm, Sverige.ORCID iD: 0000-0003-2694-5937
2005 (Swedish)Report (Other academic)
Abstract [en]

System maintenance is a rather large business in many organizations. Vast sums of money and vast amounts of time have been invested in computerizing businesses. Originally, the common purpose was to rationalize businesses and increase productivity, but with the passing of time, the purpose has more often become to increase the quality of decisions and administration (Falk and Olve, 2000). However, the value of IT-systems cannot be measured until they are in use, i.e. when the IT-system is in a maintenance situation. In use, the IT-systems must change at the same pace as the business they support (IEEE, 1998) - that is, be maintained at the same time as they support the current business. Thus, system maintenance can be something of a paradox. It must deliver stability to the ongoing business at the same time as it delivers change to support internal and external change processes (compare Thompson, 1967). Since there are other things than IT-systems that are maintained, for instance roads, buildings and stock portfolios, it is probably relevant to speak of objects in maintenance. In existing system maintenance theory (Pigoski, 1997; Kitchenham et al 1999; Kajko-Mattsson, 2001) the IT-system per se is considered the maintenance object. In the subject area of Informatics, it is customary to start with business analyses in development or change ofiTsystems (Andersen, 1994; Krutchen, 2002; Goldkuhl, 1993). This also goes for 01her change attempts such as Business Process Reengineering (Davenport, 1993) and in the Quality area (Bergman and KlefsjO, 1991; Axelsson and Bergman, 1999). In international system maintenance theory there is no such tradition, which may partly be explained by the development of system maintenance theory mainly having been conducted in the Software Engineering area. The business that the IT-systems support is implicit in the line of theory, Chapin too (2003, p 1) says, " ... maintenance is a main way of making intentional changes in how organizations work''. If it is the main way may be questioned, but it certainly is one of the ways….

Place, publisher, year, edition, pages
Stockholm: På AB , 2005. , p. 12
Series
På-syn ; 001B
Keyword [en]
Maintenance management, maintenance objects, maintenance assignments
National Category
Information Systems
Identifiers
URN: urn:nbn:se:liu:diva-143828OAI: oai:DiVA.org:liu-143828DiVA, id: diva2:1168184
Note

The report is a summary of the doctoral thesis with the same title. The doctoral dissertation in full text (swedish): http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-33144.

Available from: 2017-12-20 Created: 2017-12-20 Last updated: 2018-01-13Bibliographically approved

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