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Adopting Information Systems Perspectives from Small Organizations
Linköping University, Department of Management and Engineering, Industrial Economics. Linköping University, Faculty of Science & Engineering.
2017 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

Why do organizations adopt information systems? Is it just because of financial reasons, of concerns for efficiency? Or is it due to external pressures, such as competitor pressure, that an organization adopts an information system?

And, how does the adoption take place? Is it a linear process, or is the process one of  conflicts? Does a specific person govern this process, or do we have multiple parties involved? What happens if these conflicts occur among those involved? How does the organization move on and achieve a successful information system adoption?

By investigating two organizations, one international academic journal and one South American manufacturing company, this thesis aims to investigate the whys and hows of information system adoption, and aims to contribute to the discourse on information system adoptions in small organizations – an often underrepresented segment in information system adoption literature.

By adopting different theoretical lenses throughout the five research papers included, this body of work suggests that even when seemingly simple, information system adoptions can become rather complex. The cases reveal that the role of information systems and issues related to information system adoptions are often not well thought-out in the early days of the organization. The actors’ understandings of adoption and consequences mature and the information systems become more intertwined.

Common use of stakeholder theory introduces general stakeholders and their interaction with the focal organization. The cases reveal that the adoption process involves multiple actors, even within what would initially appear as a stakeholder, and that those actors can be in conflict with each other. These conflicts often lead to negotiations, and the cases reveal that these negotiations are opportunities of learning; the actors engage with the information system and with each other, gaining new knowledge about the issues at hand.

The dissertation argues that there are various social worlds in information system adoptions, and various factors – ranging from organizational structure to social norms – that often affect why and how the organization undergoes an adoption process. The multiple power relations and divergent interests of stakeholders in these adoption processes, and how information systems affect other parts of the organization, reinforce the need for a well thought-out, flexible and reflexive approach to information system adoptions.

Place, publisher, year, edition, pages
Linköping: Linköping University Electronic Press, 2017. , p. 228
Series
Linköping Studies in Science and Technology. Dissertations, ISSN 0345-7524 ; 1895Dissertation from the Swedish Research School of Management and Information Technology (MIT). Dissertation ; 96
Keyword [en]
information system adoption, small organizations, discourse, negotiation, stakeholder theory, social worlds
National Category
Information Systems, Social aspects
Research subject
Economic Information Systems
Identifiers
URN: urn:nbn:se:liu:diva-143458DOI: 10.3384/diss.diva-143458ISBN: 9789176853894 (print)OAI: oai:DiVA.org:liu-143458DiVA, id: diva2:1163914
Public defence
2018-01-19, ACAS, A-huset, Campus Valla, Linköping, 13:15 (English)
Opponent
Supervisors
Available from: 2017-12-08 Created: 2017-12-08 Last updated: 2018-01-22Bibliographically approved
List of papers
1. Learning by Negotiation: Stake and Salience in Implementing a Journal Management System
Open this publication in new window or tab >>Learning by Negotiation: Stake and Salience in Implementing a Journal Management System
2017 (English)In: FINANCIAL ENVIRONMENT AND BUSINESS DEVELOPMENT, SPRINGER INTERNATIONAL PUBLISHING AG , 2017, Vol. 4, p. 369-383Conference paper, Published paper (Refereed)
Abstract [en]

This research investigates how an international academic journal implements a new journal management system to overcome their knowledge management issues. By adopting a case study approach, the stakeholders involved within the project are identified, and their salience for the organization is mapped. By providing an account of how these stakeholders negotiated each other, the case highlights how these negotiations are learning processes, showing that learning process is not a conflict-free process. The case also shows that the stakeholder salience changes throughout the project, thus raising the importance of viewing these negotiations as learning platforms rather than just arenas of power struggles, to use them as opportunities to identify possible future stakeholders.

Place, publisher, year, edition, pages
SPRINGER INTERNATIONAL PUBLISHING AG, 2017
Series
Eurasian Studies in Business and Economics, ISSN 2364-5067
Keyword
Organizational learning; Information systems; Stakeholders; Negotiation; Academic publishing
National Category
Business Administration
Identifiers
urn:nbn:se:liu:diva-140528 (URN)10.1007/978-3-319-39919-5_27 (DOI)000407615400027 ()978-3-319-39919-5 (ISBN)978-3-319-39918-8 (ISBN)
Conference
16th Conference of the Eurasia-Business-and-Economics-Society (EBES)
Note

Funding Agencies|Swedish Research School of Management and IT

Available from: 2017-09-11 Created: 2017-09-11 Last updated: 2017-12-08
2. Learning by negotiation – Implementing a journal management system
Open this publication in new window or tab >>Learning by negotiation – Implementing a journal management system
2015 (English)In: / [ed] Lambrinoudakis, K., Morabito, V., Themistocleous, M., 2015Conference paper, Published paper (Refereed)
Abstract [en]

This study investigates how an international academic journal invests in an information system. Following the criticism that learning in an organisation is not conflict free the study sketches the decision making around the information system as a series of negotiations. The case shows that during these negotiations, the information system played the role of a boundary object that resulted in the editorial team understanding the system in different ways than previously. These negotiations paved the way for learning in the organisation, with the information system highlighting differences among the participants involved with the journal.

Keyword
Learning, Negotiation, Journal management system, Social world
National Category
Business Administration
Identifiers
urn:nbn:se:liu:diva-126759 (URN)978-960-6897-08-5 (ISBN)
Conference
12th European, Mediterranean and Middle Eastern Conference on Information Systems (EMCIS 2015), 1-2 June, 2015
Available from: 2016-04-04 Created: 2016-04-04 Last updated: 2017-12-08Bibliographically approved
3. Reshaping The Stakeholder Model: Insights From Negotiated Order Theory
Open this publication in new window or tab >>Reshaping The Stakeholder Model: Insights From Negotiated Order Theory
2016 (English)In: Research Papers, Association for Information Systems, 2016, article id 26Conference paper, Published paper (Other academic)
Abstract [en]

The need to complement the existing stakeholder theory with more dynamic perspectives has been acknowledged for some time. This article uses the insight from negotiated order theory to provide a more actor oriented and dynamic illustration of the stakeholder understanding by adapting the classic Freeman model, strengthening its pedagogical value. Adopting a hermeneutic approach, the model is built by drawing from the extant literature and applied in a case to highlight how particularities of the case can be presented differently. By providing some factors that influence the dynamic process and how the actors affected the negotiations, the model presents the dynamism in stakeholder management and the temporality of the situation, as well as how the roles the individuals play within stakeholder management should be kept in focus while conducting a stakeholder analysis.

Place, publisher, year, edition, pages
Association for Information Systems, 2016
Keyword
stakeholder theory, negotiated order, graphical representation, stakeholder model, IS adoption, hermeneutics
National Category
Business Administration
Identifiers
urn:nbn:se:liu:diva-143465 (URN)
Conference
Twenty-Fourth European Conference on Information Systems (ECIS), İstanbul, Turkey, 2016
Available from: 2017-12-08 Created: 2017-12-08 Last updated: 2017-12-08
4. Trying to Go Open: Knowledge Management in an Academic Journal
Open this publication in new window or tab >>Trying to Go Open: Knowledge Management in an Academic Journal
2017 (English)In: Open Source Solutions for Knowledge Management and Technological Ecosystems / [ed] Francisco J. Garcia-Peñalvo and Alicia García-Holgado, Hershey, PA, USA: IGI Global, 2017, p. 222-250Chapter in book (Refereed)
Abstract [en]

Theoretically, open source solutions are a good match with the resource scarce organization such as a young academic journal to make the publication process and the knowledge shared explicit to the participants in the system. This paper uses a case study approach to investigate how the decision to have such a system depends on a myriad of factors, and tracks how the editorial team decided to adopt an open source journal management system for their knowledge management issues. The study argues that these components should not be taken in isolation by showing how the previous decisions can become a hindrance as these components change over time. The results show that some factors, though initially thought to be unimportant, can become major forces as the journal matures, and a more holistic approach could help to side-step the problems faced.

Place, publisher, year, edition, pages
Hershey, PA, USA: IGI Global, 2017
National Category
Business Administration
Identifiers
urn:nbn:se:liu:diva-143466 (URN)10.4018/978-1-5225-0905-9.ch009 (DOI)9781522509059 (ISBN)9781522509066 (ISBN)
Conference
- Hershey, PA, USA
Available from: 2017-12-08 Created: 2017-12-08 Last updated: 2017-12-08
5. Adopting Information Systems in a Small Company: A Longitudinal Study.
Open this publication in new window or tab >>Adopting Information Systems in a Small Company: A Longitudinal Study.
2016 (English)In: Journal of Applied Economics and Business Research, ISSN 1927-033X, E-ISSN 1927-033X, Vol. 6, no 4, p. 269-283Article in journal (Refereed) Published
Abstract [en]

For some time there has been an increase in adoption of enterprise systems by small companies. With welldocumented potential benefits, there are a lot of reasons to adopt them. In this study however the choice to adopt smaller pieces of information systems by a small organization is investigated to provide a counter example to the integrated-solution literature. With the intention to adopt an enterprise system at the beginning, the case provides a dynamic story of a small organization and how various factors impacted on the intention and resulted in an assemblage of information systems instead. By adoption the technology-organisation-environment framework and a single case study design, the case indicates that in addition to the oft-cited factors such as organisational size and IT readiness, social norms and the characteristics of a central individual, such as the owner, play a prominent role in information systems adoption, and highlights how these factors are connected to each other. [ABSTRACT FROM AUTHOR]

Place, publisher, year, edition, pages
Canada: Journal of Applied Economics and Business Research, 2016
Keyword
Information system adoption, TOE framework, Small organization, Information technology
National Category
Business Administration
Identifiers
urn:nbn:se:liu:diva-143469 (URN)
Available from: 2017-12-08 Created: 2017-12-08 Last updated: 2017-12-08Bibliographically approved

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