Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Medarbetarskap: -En kvalitativ fallstudie om medarbetarskap på ett call-center
Örebro University, School of Humanities, Education and Social Sciences.
2017 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
Abstract [en]

For decades, the focal point has been with leadership and what it implies. In recent years, attention has been set upon employeeship. This study aims to contribute to an understanding of how the organization handles employeeship at a call-center. Previous research about employeeship focus on employeeship within various organizations, this study is the first regarding call-centers. Also, previous research has shown a certain confusion about the concept of employeeship amongst coworkers. It is not completely clear what the notion is all about.In this study, previous research about employeeship, call-centers and the work ability of young people is used. The theoretical frame consists of theories as Sense of Coherence and the Wheel of Employeeship. The study was performed at a call-center, using qualitative semi- structured interviews.The result shows that a call-center may have difficulties with the concept of employeeship since the coworkers are restrained in a position where they are not free enough in their profession. However, it is clear that the company in this case focuses on the parts that they have the opportunity to work with in the employeeship to make the coworkers feel good and thrive.

Place, publisher, year, edition, pages
2017. , p. 50
Keywords [en]
Employeeship, employee, workingplace, leader, coworker, well-being, management, responsibility, followingsship, call-center, youth.employeeship, employee, workingplace, leader, coworker, well-being, management, responsibility, followingsship, call-center, youth.
National Category
Sociology
Identifiers
URN: urn:nbn:se:oru:diva-61526OAI: oai:DiVA.org:oru-61526DiVA, id: diva2:1149114
Subject / course
Sociologi
Supervisors
Available from: 2017-10-13 Created: 2017-10-13 Last updated: 2017-10-25Bibliographically approved

Open Access in DiVA

fulltext(271 kB)111 downloads
File information
File name FULLTEXT01.pdfFile size 271 kBChecksum SHA-512
53f0b7cd6dc96b9d646ecea526326d71285f3bf51fc62a5a589c5401f398a97164e9e1923835f031d2c8ee6c333bf787bb052ce70268f1f61e3f7ee8a2f1254b
Type fulltextMimetype application/pdf

By organisation
School of Humanities, Education and Social Sciences
Sociology

Search outside of DiVA

GoogleGoogle Scholar
Total: 111 downloads
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

urn-nbn

Altmetric score

urn-nbn
Total: 122 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf