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Using Volunteers for Emergency Response in Rural Areas: Network Collaboration Factors and IT support in the Case of Enhanced Neighbors
Linköping University, Department of Management and Engineering, Information Systems. Linköping University, Faculty of Arts and Sciences.
Linköping University, Department of Management and Engineering, Information Systems. Linköping University, Faculty of Arts and Sciences.ORCID iD: 0000-0002-4677-1949
Linköping University, Department of Science and Technology, Communications and Transport Systems. Linköping University, Faculty of Science & Engineering.ORCID iD: 0000-0002-5868-2388
2017 (English)In: Proceedings of the 14th International Conference on Information Systems for Crisis Response and Management / [ed] Tina Comes, Frédérick Bénaben, Chihab Hanachi, Matthieu Lauras and Aurélie Montarnal, Albi: ISCRAM Association, 2017, Vol. 14, p. 985-995Conference paper, Published paper (Refereed)
Abstract [en]

In public services, there is a trend to increasingly utilize collaborations with non-professional volunteers for certain tasks, one example being emergency response. In many of these collaborations, information technology (IT) is an essential tool, and inadequate IT support can have far-reaching consequences—including even the loss of lives. Since a volunteer is a different type of actor, and may have different technical requirements, compared to professionals, there is a need to explore how collaborations between professionals and volunteers can be successfully developed. This paper is based on a case study of the Enhanced Neighbor project, which uses volunteers as first responders in emergency response. The study highlights important factors to consider when involving volunteers, including how IT can foster the collaboration, and the volunteers’ needs for IT support.

Place, publisher, year, edition, pages
Albi: ISCRAM Association, 2017. Vol. 14, p. 985-995
Series
Proceedings of the International Conference on Information Systems for Crisis Response and Management, ISSN 2411 -3387 ; 14
Keywords [en]
Emergency response, IT support, volunteers, policy network collaboration
National Category
Information Systems, Social aspects Computer and Information Sciences Communication Studies Public Administration Studies Human Aspects of ICT
Identifiers
URN: urn:nbn:se:liu:diva-141904OAI: oai:DiVA.org:liu-141904DiVA, id: diva2:1148869
Conference
The 14th International Conference on Information Systems for Crisis Response And Management, May 21-24, Albi, Occitanie Pyrénées-Méditerranée, France
Available from: 2017-10-12 Created: 2017-10-12 Last updated: 2018-02-21Bibliographically approved

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Ramsell, ElinaPilemalm, SofieAndersson Granberg, Tobias
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