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Analysing tool connectivity through enterprise architecture with emphasis on user experience
KTH, School of Computer Science and Communication (CSC).
2017 (English)Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesisAlternative title
Analys av kopplingar mellan digitala arbetsverktyg genom företagsarkitektur med betoning på användarupplevelse (Swedish)
Abstract [en]

The methods for creating new (To-be) models within Enterprise Architecture is very similar to those used in Human-Computer Interaction for creating new products. Since Enterprise Architecture is used on existing systems, and because of the similarities between the methods used between the fields, the research question has been formulated as follows: "What is the relationship between tacit knowledge and the utility value of an architectural model for an organisational department studied through observations with experienced users?". The study aims to show that methods for reusing/changing already existing products produces a higher utility value when developing on an existing system. Since observations could show flaws and opportunities which can otherwise be overlooked, the architecture could benefit from gaining tacit knowledge which does not show from interviews.

The results show that observations overall give higher utility and the hypothesis, that the observation and interview methods give equal utility values, can be discarded.

Abstract [sv]

De metoder som används för att skapa nya (To-be) modeller inom Enterprise Architecture är mycket lika de som används inom Människa-Dator Interaktion för att skapa nya produkter. Då Enterprise Architecture används på redan existerande system, och eftersom det finns likheter mellan metoderna från båda fälten, har studiens fråga formulerats som: "Vad är reltationen mellan fingertoppskänsla och ’utility value’, av en arkitekturmodell för en organisationsavdelning studerat genom observationer med erfarna användare? Studien ämnar visa att metoder för att återanvända/ändra redan existerande produkter kan ge högre ’utility values’ när man utvecklar ett redan existerande system. Då observationer kan visa på brister och möjligheter, som annars kunde ha förbisetts, kan arkitekturen dra nytta av att erhålla denna underförstådda kunskap som inte yttras via intervjuer.

Resultatet visar på att observationer övergripande ger högre ’utility value’ samt att hypotesen, att observationer och intervjuer ger samma ’utility values’, kan förkastas.

Place, publisher, year, edition, pages
2017. , 62 p.
Keyword [en]
EA, Enterprise Architecture, IT Management, HCI, Human-Computer Interaction, UX
Keyword [sv]
EA, Företagsarkitektur, IT hantering, MDI, Människa-Dator Interaktion, UX
National Category
Computer Science
Identifiers
URN: urn:nbn:se:kth:diva-215661OAI: oai:DiVA.org:kth-215661DiVA: diva2:1148763
External cooperation
-
Educational program
Master of Science in Engineering - Computer Science and Technology
Supervisors
Examiners
Available from: 2017-11-06 Created: 2017-10-12 Last updated: 2017-11-06Bibliographically approved

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