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Probing User Opinions in an Indirect Way: An Aspect Based Sentiment Analysis of Game Reviews
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
2017 (English)In: Proceedings of the 21st International Academic Mindtrek Conference, Association for Computing Machinery (ACM), 2017, p. 1-7Conference paper, Published paper (Refereed)
Abstract [en]

This paper presents a method for gathering and evaluating user attitudes towards previously released video games. A three-part video game franchise was selected, and all user reviews of these games were collected. The most frequently mentioned words of the game were derived from this dataset through word frequency analysis. The words, called “aspects” were then further analyzed through a manual aspect based sentiment analysis. The final analysis show that the rating of user review to a high degree correlate with the sentiment of the aspect in question. This knowledge is valuable for a developer who wishes to learn more about previous games success or failure factors.

Place, publisher, year, edition, pages
Association for Computing Machinery (ACM), 2017. p. 1-7
Keyword [en]
User experience, user expectations, sentiment analysis, evaluation method
National Category
Other Social Sciences Information Systems
Research subject
Man-Machine-Interaction (MMI)
Identifiers
URN: urn:nbn:se:su:diva-147644DOI: 10.1145/3131085.3131121ISBN: 978-1-4503-5426-4 (electronic)OAI: oai:DiVA.org:su-147644DiVA, id: diva2:1148306
Conference
AcademicMindtrek'17, Annual Academic Mindtrek Conference, Tampere, Finland, September 20 - 21, 2017
Available from: 2017-10-10 Created: 2017-10-10 Last updated: 2018-01-13Bibliographically approved
In thesis
1. Extending Game User Experience - Exploring Player Feedback and Satisfaction: The Birth of the Playsona
Open this publication in new window or tab >>Extending Game User Experience - Exploring Player Feedback and Satisfaction: The Birth of the Playsona
2017 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

Video games are experience-based products and user satisfaction is key for their popularity. To design for as strong an experience as possible, game developers incorporate evaluation methods that help to discover their users’ expectations and needs. Despite such efforts, problems still occur with the game design that lower the user experience. To counter these problems, the evaluation methods should be investigated and improved.

To address this need, I have explored various design tools and user experience theories. Applying these in a game evaluation context, I have analyzed user-created game reviews and conducted longitudinal user interview- and game diary studies in connection to playing a newly released game, in other words different methods to take advantage of users' expectations, opinions, attitudes and experiences. One result of the analysis of the obtained data is a set of “slogans” that illustrate how and why users lose interest in a game. A second result is a method for extracting user attitudes from pre-produced user reviews and how this can be used in game development. Thirdly, I introduce an alternative model, aimed at game user experience development, the Playsona. The Playsona is a lightweight tool that introduces a variant of the Persona-method, specifically for video game design.

Place, publisher, year, edition, pages
Stockholm: Department of Computer & Systems Sciences, Stockholm University, 2017. p. 67
Series
Report Series / Department of Computer & Systems Sciences, ISSN 1101-8526 ; 17-007
Keyword
video game design, user experience, game user experience, playsona, aspect based sentiment analysis, focused player diaries
National Category
Media and Communications
Research subject
Man-Machine-Interaction (MMI)
Identifiers
urn:nbn:se:su:diva-147770 (URN)978-91-7797-035-4 (ISBN)978-91-7797-036-1 (ISBN)
Public defence
2017-12-01, L50, NOD-huset, Borgarfjordsgatan 12, Kista, 13:00 (English)
Opponent
Supervisors
Note

At the time of the doctoral defense, the following paper was unpublished and had a status as follows: Paper 4: Manuscript.

Available from: 2017-11-08 Created: 2017-10-18 Last updated: 2017-11-09Bibliographically approved

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Strååt, BjörnVerhagen, Harko
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