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Ledarskapoch delaktighet på framgångsrika enheter i kommunal verksamhet: Enfallstudie av vinnande enheter av Stockholms stads kvalitetsutmärkelse
Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
2017 (Swedish)Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
Abstract [sv]

För attkunna möta ett kraftigt ökande invånarantal i de flesta av Sveriges kommunerbehöver verksamheterna vara resurseffektiva och erbjuda invånarna en fungerandeservice. Syftet med studien har varit att få en förståelse förframgångsfaktorer när det gäller ledarskap och delaktighet i kommunalverksamhet. Studien har tagit sin ansats i hörnstensmodellen (Bergman &Klefsjö, 2012) som ingår i offensiv kvalitetsutveckling. En fallstudiegenomfördes på de vinnande enheterna i Stockholms stads kvalitetsutmärkelse2016 med analys av bidrag och intervjuer. Slutsatsen var att ledarskapet drevsmed utgångspunkt från stadens övergripande mål, där målen sedan bröts ned tillenhetsnivå. Ledarskapet visade ett tydligt resultatfokus där kunden alltid varutgångspunkten för all verksamhetsutveckling. Det fanns en uttalad vilja hoscheferna att alla medarbetare skulle vara delaktiga och engagerade. Dettagjordes företrädesvis genom att ge och ta ansvar. En annan viktig del för ettframgångsrikt ledarskap var lärdomen att chefen inte stod ensam. Då det uppstodsvårlösta eller känsliga problem så bad cheferna om, och tog emot, hjälp.

Abstract [en]

To meet the   demands of a rapidly increasing population in Sweden, municipal services need   to distribute their resources efficiently and offer well functioning   services. The purpose of this study was to gain an understanding of the   factors that lead to success in leadership and participation in municipal   business. The study is based on the cornerstone model (Bergman & Klefsjö,   2012) which is part of an interpretation of Total Quality Management. A case   study was conducted on the winning units of the City of Stockholms Quality   Awards 2016, through analysis of written entries and interviews. This study   concluded that the leadership was executed by setting goals that correspond   with the goals of the city. The style of leadership showed that the client   always remained the focal point of all business development. The leadership   was result-oriented. Managers expressed a desire for all employees to   participate and be engaged in their work. This effect was achieved preferably   by giving and taking responsibilities. Another significant element needed for   the development of successful leadership is the notion that managers do not   stand alone. When difficult or sensitive problems arose, managers asked for,   and received, help.

Place, publisher, year, edition, pages
2017. , p. 93
Keywords [en]
Total Quality management, cornerstone model, leadership, participation, change management, public administration.
Keywords [sv]
Offensiv kvalitetsutveckling, hörnstensmodellen, ledarskap, delaktighet, förändringsledning, offentlig förvaltning
National Category
Reliability and Maintenance
Identifiers
URN: urn:nbn:se:miun:diva-31793Local ID: KA-V17-A1-012OAI: oai:DiVA.org:miun-31793DiVA, id: diva2:1147658
Subject / course
Quality Management and Leadership LO1
Educational program
Master Degree in Quality Management and Leadership TKLEA 60 higher education credits
Supervisors
Examiners
Note

2017-06-28

Available from: 2017-10-06 Created: 2017-10-06

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CiteExportLink to record
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Citation style
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Output format
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