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Digitalisering och kundnytta: En undersökning om digitaliserings effekt på ett företag och dess kunder
Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Systems and Technology.
Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Systems and Technology.
2017 (Swedish)Independent thesis Basic level (professional degree), 10 credits / 15 HE creditsStudent thesis
Abstract [en]

In today’s society, businesses and organizations are facing increasing challenges to change and adapt to a digitizing world. In order to stay relevant in the market, businesses need to work constantly on developing and improving the efficiency of its various processes. This study is designed as a case study at MittSverige Vatten & Avfall which is a municipal corporation in Sundsvall municipality. Its goal is to be a leader in its sector by the year 2021. The study’s objective was to investigate if the digitization of information gathering could bring benefit to a company and its customers. The investigation has focused on the digitization of information gathering from the customer's water meter. The study's objective has been to identify and analyze how digitization impacts business processes and its financial condition with help from value stream mapping and a customer survey. The study was conducted with the support of written and web based literary sources. A survey as well as interviews was conducted. An investment analysis has been conducted to study and evaluate the benefits that the investment brings the customer and MittSverige Vatten & Avfall regarding cost. The study proved that the digitization of water meters would mean an improvement for both MittSverige Vatten & Avfall and its customers.

Abstract [sv]

Verksamheter och organisationer står i dagens samhälle framför ökande utmaningar till förändringar och anpassning till en digitaliserande värld. För att kunna fortsätta vara relevant på marknaden så behöver verksamheter arbeta ständigt med utveckling och effektivisering av dess olika processer. Denna studie är utförd som en fallstudie hos MittSverige Vatten & Avfall som är ett kommunalt bolag i Sundsvall kommun. Studien hade som syfte att undersöka vad digitalisering av informationsinhämtning kunde tillföra för nytta för ett företag och dess kunder. Undersökningen har fokuserat på digitalisering av informationsinhämtning från kundens vattenmätare. Studien har haft som mål att kartlägga och analysera digitaliseringens effekt på verksamhetens processer och ekonomiskt tillstånd med hjälp av värdeflödesanalys och kundundersökning. En enkät och intervjuer har utförts. En investeringsanalys har utförts för att studera och värdera nyttan som investeringen tillför kunden och MittSverige Vatten & Avfall med hänsyn till kostnaden. Studien bevisade att en digitalisering av vattenmätare skulle innebära en förbättring för både MittSverige Vatten & Avfall och dess kunder.

Place, publisher, year, edition, pages
2017. , 37 p.
Keyword [en]
Digitization, value stream mapping, investment analysis, customer benefits
Keyword [sv]
Digitalisering, värdeflödesanalys, investeringskalkyl, kundnytta
National Category
Other Engineering and Technologies not elsewhere specified
Identifiers
URN: urn:nbn:se:miun:diva-31305Local ID: IG-V16-G3-006OAI: oai:DiVA.org:miun-31305DiVA: diva2:1128209
Subject / course
Industrial Organization and Economy IE1
Educational program
Master of Science in Industrial Engineering and Management TINDA 300 higher education credits
Supervisors
Examiners
Available from: 2017-07-24 Created: 2017-07-24 Last updated: 2017-07-24Bibliographically approved

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Type fulltextMimetype application/pdf

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CiteExportLink to record
Permanent link

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Cite
Citation style
  • apa
  • ieee
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  • vancouver
  • Other style
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Language
  • de-DE
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  • Other locale
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Output format
  • html
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