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The Incorporation of the Tenant into the Public Construction Project: Through the three parameters of communication; Organisational culture, power and trust
KTH, School of Architecture and the Built Environment (ABE), Real Estate and Construction Management.
KTH, School of Architecture and the Built Environment (ABE), Real Estate and Construction Management.
2017 (English)Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesisAlternative title
Hur hyresgästen involveras i offentliga byggprojekt (Swedish)
Abstract [en]

Public construction projects set the standards for new procedures and perspectives within the industry. A way of improving procedures is through communication and the inclusion of all involved parties. It is therefore the purpose of this report to investigate how communication through organisational culture, power and trust can affect the incorporation of the tenant in the construction process. Two case studies, both having public future tenants and public clients, were chosen to enable the investigation of the three parameters of communication, organisational culture, power and trust. The empirics showed that the tenant was often excluded from the construction process due to their differing cultural background. The results also showed that the tenant was considered to have lower status which was exploited at times. In addition, it was found that although opportunistic behaviour was present in the construction project, it was a greater internal issue within the tenant organisation. In the conclusion the authors recommend construction management to evaluate the consequences of incorporating the tenant in the construction meetings as it could lead to less construction errors. They further recommend the public organisations to oversee their distribution of resources in order to avoid opportunistic behaviour.

Abstract [sv]

Offentliga byggprojekt bidrar med normer för nya tillvägagångssätt och perspektiv inom branschen. Ett sätt att förbättra dessa metoder är genom kommunikation och att inkludera alla inblandade parter. Syftet med denna rapport är därför att studera hur kommunikation genom organisationskultur, status samt förtroende kan påverka inkluderingen av hyresgästen i byggprocessen. Två fallstudier, båda med offentliga framtida hyresgäster och offentliga beställare, valdes för att undersöka de tre parametrarna av kommunikation; organisationskultur, status och förtroende. Empirin visade att hyresgästen ofta uteslöts från byggprocessen på grund av sin skiljda kulturella bakgrund. Resultaten visade vidare att hyresgästen ansågs ha en lägre status vilket de andra parterna utnyttjade. Dessutom visade resultaten att opportunistiskt beteende i byggprojektet var mer tydligt i de interna relationerna inom hyresgästorganisationen än i de externa. I slutsatsen rekommenderar författarna byggprojektledningen att utvärdera konsekvenserna av att inkludera hyresgästen i byggmötena då det kan leda till mindre byggfel. Vidare rekommenderar författarna offentliga organisationer att se över distributionen av resurser för att undvika opportunistiskt beteende.

Place, publisher, year, edition, pages
2017. , 63 p.
Keyword [en]
Public construction project, communication, organisational culture, power, trust
Keyword [sv]
Offentliga byggprojekt, kommunikation, organisationskultur, status, förtroende
National Category
Engineering and Technology
Identifiers
URN: urn:nbn:se:kth:diva-211149Local ID: TRITA-FOB-PrK-MASTER-2017:25Archive number: 483OAI: oai:DiVA.org:kth-211149DiVA: diva2:1127833
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Available from: 2017-07-21 Created: 2017-07-19 Last updated: 2017-07-21Bibliographically approved

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