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ICT in a Public Organisation - A study in Greece
Linnaeus University, Faculty of Technology, Department of Informatics.
2017 (English)Independent thesis Advanced level (degree of Master (Two Years)), 80 credits / 120 HE creditsStudent thesis
Abstract [en]

The thesis presents a research in the Public Power Corporation S.A. – PPC in Athens, Greece. The main purpose of this study is to examine the employees of PPC use of the IT (Information Technology) system and whether the system supports, helps and facilitates their work or generate problems to them in their daily work. The IT system that is being used in the PPC is SAP (Systems, Applications and Products) and was implemented about two years ago, in 2015. Therefore, my intention is to explore and analyze the usefulness and efficiency of SAP and detect the advantages as well as the problems of this IS which have impact on the quality of the customer services. Furthermore, the latest years that the financial crisis occurs in Greece the common interest for public firm’s development, became a motive for me to propose and undertake this research due to the fact that these kinds of public companies can contribute to the economy of Greece. For the research, I used the interpretive paradigm. The methodology used is ethnography and the two methods are the interviews and the observation. The research was conducted in different departments of PPC. The participants are the employees, the managers and one Director of PPC. The data collected from the two methods are analyzed by using the Lichtman’s six step of analysis. After the data analysis, the results indicate that there are vital problems in the PPC in relation to the use of the IT system which in some cases are more than the advantages. The users of SAP have expressed their experience in relation to the implementation of the new IT system. They recognize the importance on using such an advanced IT system but on the other hand, they express the limitations and the problems because of the vital problems on PPC.

Place, publisher, year, edition, pages
2017.
Keyword [en]
Public Power Corporation (PPC), IT system, SAP, IT users, Dooyeweerd aspects, ethnography, observation, interviews.
National Category
Natural Sciences Other Engineering and Technologies
Identifiers
URN: urn:nbn:se:lnu:diva-66950OAI: oai:DiVA.org:lnu-66950DiVA: diva2:1127569
Educational program
Master Programme in Information Systems, 120 credits
Supervisors
Examiners
Available from: 2017-07-17 Created: 2017-07-17 Last updated: 2017-07-17Bibliographically approved

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CiteExportLink to record
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Citation style
  • apa
  • ieee
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  • vancouver
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Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
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  • Other locale
More languages
Output format
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