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Chatbot As a Potential Tool for Businesses: A study on chatbots made in collaboration with Bisnode
KTH, School of Industrial Engineering and Management (ITM), Industrial Economics and Management (Dept.).
KTH, School of Industrial Engineering and Management (ITM), Industrial Economics and Management (Dept.).
2017 (English)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesisAlternative title
Chatbottar som ett potentiellt verktyg för företag : En studie om chatbottar i samarbete med Bisnode (Swedish)
Abstract [en]

The investigation aims to provide an answer to if a chatbot is a potential complement to an internal service desk of a company. The work has centered around developing a chatbot able to handle simple Q&A-interaction of the internal service desk of Bisnode, the company in question. The chatbot acted as an proof of concept, which then was tested by 15 individuals. The testing was done with pre- defined user scenarios, where the test person ultimately had to fill in a questionnaire with statements related to the overall experience. By summarizing the user evaluations from the questionnaires, combined with an SWOT analysis, the work concluded that a chatbot is indeed a potential complement to an internal service desk of a company, if it handles Q&A-interaction. 

Place, publisher, year, edition, pages
2017. , p. 24
Series
TRITA-ITM-EX ; 2017:165
Keywords [en]
Chatbot, Artificial Intelligence, Machine Learning
National Category
Computer Science
Identifiers
URN: urn:nbn:se:kth:diva-210768OAI: oai:DiVA.org:kth-210768DiVA, id: diva2:1119783
External cooperation
Bisnode
Educational program
Master of Science in Engineering - Industrial Engineering and Management
Supervisors
Examiners
Available from: 2018-03-07 Created: 2017-07-04 Last updated: 2018-03-07Bibliographically approved

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CiteExportLink to record
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Citation style
  • apa
  • ieee
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  • de-DE
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  • en-US
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  • nn-NO
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Output format
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