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Usability of Content Management Systems on touchscreen mobile devices
KTH, School of Computer Science and Communication (CSC).
2017 (English)Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesisAlternative title
Innehållshanteringssystems användbarhet för mobila pekskärmsenheter (Swedish)
Abstract [en]

Content Management Systems (CMS) can support the creation and maintenance of an e-commerce website and its content. Together with the advance of mobile technology and Internet, it is now possible for business owners to manage their online store using their mobile touchscreen devices. This thesis aims to define the usability problems of the existing CMSs when they are used on mobile touchscreen devices. Heuristic evaluation was performed in three CMSs in order to gain a better understanding of how CMS on touchscreen works and what are the major issues that could downgrade usability. Based on the results of the evaluation, a prototype was implemented and evaluated in order to find out if the design characteristics of the prototype can enhance usability. The impact of the prototype is discussed in terms of efficiency and heuristics violations. Moreover, design guidelines are suggested and uncovered usability problems for further research are provided.

Abstract [sv]

Innehållshanteringssystem (från engelskans Content Management System, CMS) kan stödja skapandet ochunderhållet av en e-handelswebbplats och dess innehåll. Utvecklingen av mobilteknik och internet har gjort detmöjligt för företagare att hantera sin webbutik med hjälp av sina mobila enheter. Denna studie syftar till attdefiniera användbarhetsproblemen hos befintliga CMS när de används på mobila enheter. En heuristiskutvärdering av tre CMS utfördes för att få en bättre förståelse av hur CMS fungerar på en pekskärm, samt för attidentifiera de största problem som kan minska användbarheten. Baserat på resultaten av utvärderingenutvecklades och utvärderades en prototyp för att ta reda på om prototypens designegenskaper kunde förbättraanvändbarheten. Prototypens inverkan diskuteras med avseende på effektivitet och heuristiska oegentligheter. Designriktlinjer föreslås och funna användbarhetsproblem presenteras för vidare forskning.

Place, publisher, year, edition, pages
2017. , p. 16
Keywords [en]
Heuristic evaluation, Content Management System, Touchscreen mobile devices, Usability, Usability heuristics, Usability evaluation, Design, Design prototypes
National Category
Media and Communication Technology
Identifiers
URN: urn:nbn:se:kth:diva-210569OAI: oai:DiVA.org:kth-210569DiVA, id: diva2:1118824
External cooperation
Cybercom Group
Subject / course
Media Technology
Educational program
Master of Science - Media Technology
Presentation
2017-06-08, 15:30
Supervisors
Examiners
Available from: 2017-10-16 Created: 2017-07-02 Last updated: 2018-01-13Bibliographically approved

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CiteExportLink to record
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Citation style
  • apa
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Output format
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