Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Stakeholders' perspectives on the determinants for successful IT-enabled change
Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Business Studies.
2017 (English)Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
Abstract [en]

This study’s aspiration was to close the gap within the research field IT-enabled change management which has previously been dominated by the perspectives of the managers. Therefore, the purpose of this study was to explore how different stakeholders perceive successful IT-enabled change. A framework of determinants for successful IT-enabled change were identified and constructed into a conceptual framework. The data was collected from five key figures involved in a BI implementation including a change manager, an IT-manager and three change recipients who were all critical in either the entire process or parts of it and obtained the necessary insights into the BI project. The findings showed that a general view was that the IT-enabled change was perceived successful. The identified determinants were applied, however not formally and not before the final release of the BI system, in contrast to what the determinants suggest. Another finding was that, unlike previous studies, the change manager and change recipients viewed the determinants similarly, while the IT-manager and change manager had different perspectives. Moreover, it was also found that the background of the change recipients influenced how they perceived the determinants. Finally, the determinants were perceived to be important for a successful IT-enabled change management. Despite some perspetives that were against some determinants, their actions showed the opposite.

Place, publisher, year, edition, pages
2017. , p. 54
Keywords [en]
IT-enabled change management, determinants, BI-system, BI-implementation, stakeholders, change manager, change recipients, IT-manager
National Category
Business Administration
Identifiers
URN: urn:nbn:se:uu:diva-325519OAI: oai:DiVA.org:uu-325519DiVA, id: diva2:1114993
Subject / course
Business Studies
Educational program
Master Programme in Business and Management
Available from: 2017-06-26 Created: 2017-06-26 Last updated: 2017-06-26Bibliographically approved

Open Access in DiVA

fulltext(1773 kB)49 downloads
File information
File name FULLTEXT01.pdfFile size 1773 kBChecksum SHA-512
ce56ca5f9cd504fd32bf65e4869c17755d5d8de51c9e0ca9bb70f4fde4b7aaeb4d487de8308e4637e3920f1e82a789f6313eb7451e12e1634df938a0bbe06034
Type fulltextMimetype application/pdf

By organisation
Department of Business Studies
Business Administration

Search outside of DiVA

GoogleGoogle Scholar
Total: 49 downloads
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

urn-nbn

Altmetric score

urn-nbn
Total: 378 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf