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Project Success: Identifying critical success factors and success criteria
Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Business Studies.
Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Business Studies.
2017 (English)Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
Abstract [en]

The thesis purposes is to explore how project managers work with project management in

practice and as well study the relevance and applicability of the traditional frameworks in

project-based companies.

In this study we have focused on success factors and success criteria. The former refers

project management, whereas the latter focus on the most important criteria upon which the

project is being measured against (project objectives). We used Pinto and Slevin (1987) and

Shenhar et al. (2001) in order to analyze our data.

The findings in the study showed that all three projects were managed differently but all were

perceived as successful due to high customer satisfactions. The main findings in Critical

Success Factors were the importance of client consultation, communication, control over the

budget and time schedule throughout the whole project life cycle. Trouble-shooting should

also be highlighted with an emphasis on flexibility during the planning and execution

phase. Lastly, technical task was not of importance during project implementation. The main

results in success criteria and the most crucial aspects for determining project success was

customer satisfaction and meeting the budget- and time-schedule. The second finding was the

importance of exceeding the client’s expectations. Lastly, the evaluation of project success

according to long and future time where not of interest to project managers.

Place, publisher, year, edition, pages
2017. , p. 63
Keywords [en]
Success Factors, Success Criteria, The Factor School, Project managers, project-based companies
National Category
Business Administration
Identifiers
URN: urn:nbn:se:uu:diva-325464OAI: oai:DiVA.org:uu-325464DiVA, id: diva2:1114730
Subject / course
Business Studies
Educational program
Master Programme in Business and Management
Examiners
Available from: 2017-06-26 Created: 2017-06-25 Last updated: 2017-06-26Bibliographically approved

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CiteExportLink to record
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