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When Should Feedback be Provided in Online Forms?: Using Revisits as a Measurement of Optimal Scanpath Disruption and Re-evaluating the Modal Theory of Form Completion.
Linköping University, Department of Computer and Information Science.
2017 (English)Independent thesis Basic level (degree of Bachelor), 12 credits / 18 HE creditsStudent thesis
Abstract [en]

In web forms, feedback can be provided to users at different points in time. This study investigates these three ways of providing feedback to find which results in the shortest completion time, which results in the lowest number of gaze revisits to input fields, and which type of feedback the users prefer. This was investigated through development of prototypes that were tested with 30 participants in a within-group design after which they were interviewed about their experiences. Providing feedback instantly or after form submission resulted in significantly shorter completion times than providing feedback after users left a field. Providing feedback instantly also resulted in significantly fewer revisits to input fields compared to providing feedback after leaving a field. Through a thematic analysis, users’ experiences were shown to be the most negative when given feedback after form submission, while the most positive experiences occurred when users were given feedback immediately. The results indicate that providing feedback immediately may be an equally good or better alternative to earlier research recommendations to provide feedback after form submission and that revisits to areas of interest may, with further research, be a measurement of optimal scanpath disruption.

Place, publisher, year, edition, pages
2017. , p. 35
Keywords [en]
Eye tracking, Interaction design, Interaction processes, Online forms, Web forms, User feedback, Error handling, Form validation, Validation mechanisms, Error message presentation, Inline validation, Field validation
National Category
Human Computer Interaction
Identifiers
URN: urn:nbn:se:liu:diva-138800ISRN: LIU-IDA/KOGVET-G--17/002—SEOAI: oai:DiVA.org:liu-138800DiVA, id: diva2:1114575
External cooperation
inUse Experience AB
Subject / course
Cognitive science
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Available from: 2017-06-27 Created: 2017-06-24 Last updated: 2018-01-13Bibliographically approved

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf