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Roles of in-house designers towards service implementation
Linköping University, Department of Computer and Information Science, Human-Centered systems. Linköping University, Faculty of Science & Engineering. (Interaction and Service Design)
Linköping University, Department of Computer and Information Science, Human-Centered systems. Linköping University, Faculty of Science & Engineering. (Interaction and Service Design)
2017 (English)Conference paper, Published paper (Refereed)
Abstract [en]

In this paper, we study roles that in-house service designs take towards service implementation. We frame implementation from a service-dominant logic and service systems perspective as shaping service system resources (people, language, organisation technology) for resource exchange and integration (i.e. value co-creation). We analyse interviews with nine in-house service designers and show how in-house designers work with shaping the four service system resource types. We discuss implications for in-house designers and (their) managers. We reflect on using service-dominant logic and service systems as a lens for analysing in-house designers’ efforts related to service implementation. We make suggestions for future research.

Place, publisher, year, edition, pages
2017.
Keywords [en]
service implementation, service-dominant logic, service systems, shaping resources, in-house service designers
National Category
Design
Identifiers
URN: urn:nbn:se:liu:diva-138754OAI: oai:DiVA.org:liu-138754DiVA, id: diva2:1114245
Conference
QUIS15, 15th International Research Symposium on Service Excellence in Management, 12-15 June, 2017, Porto, Portugal
Funder
VINNOVA, 2014-03942Available from: 2017-06-22 Created: 2017-06-22 Last updated: 2017-07-13

Open Access in DiVA

fulltext(107 kB)39 downloads
File information
File name FULLTEXT01.pdfFile size 107 kBChecksum SHA-512
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Type fulltextMimetype application/pdf

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Overkamp, TimHolmlid, Stefan
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CiteExportLink to record
Permanent link

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Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf