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Cognitive Work Analysis: Investigating Social Aspects of Work with a Decision Support System
Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology.
2017 (English)Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
Abstract [en]

Despite the widespread use of digital technologies in the workplace, there is littleknown about how social aspects and contextual influences affect the usage. Asdigital technologies get more integrated in work duties it creates new possibilitiesfor how work can be conducted, however, the integration also induce new demandsand expectations. This thesis takes an exploratory approach to study social aspectsand contextual influences, and how these affect the usage of a decision supportsystem.

The theoretical framework, cognitive work analysis, was adopted to conduct a workdomain analysis, and a social organization and cooperation analysis. Interviews,observations and an online questionnaire were used with the cognitive workanalysis framework to study the social aspects and contextual influences.

The results of this thesis can be boiled down into the following outcomes: a modelof the work domain where the system is used; eight themes that were identified asthe main source of influence on the users’ attitudes and motivations toward thesystem; a social organization and cooperation analysis that tie together thepreviously outlined results, this to provide three scenarios that illustrate socialaspects of work with the system.Keywords: cognitive work analysis, work domain a

Place, publisher, year, edition, pages
2017. , p. 93
Series
IT ; 17022
National Category
Engineering and Technology
Identifiers
URN: urn:nbn:se:uu:diva-325026OAI: oai:DiVA.org:uu-325026DiVA, id: diva2:1112690
Educational program
Master Programme in Human-Computer Interaction
Supervisors
Examiners
Available from: 2017-06-20 Created: 2017-06-20 Last updated: 2017-06-20Bibliographically approved

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CiteExportLink to record
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Citation style
  • apa
  • ieee
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  • vancouver
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  • de-DE
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  • nn-NB
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Output format
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