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Varför används inte det nya IT-stödet?: En kvalitativ studie om mjuka kompetensens värdeskapande inom IT-relaterade organisationsförändringar
Umeå University, Faculty of Social Sciences, Department of Informatics.
Umeå University, Faculty of Social Sciences, Department of Informatics.
2017 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
Abstract [en]

Throughout time organizations have adapted and implemented different technological solutions to streamline their operation. With the adaption of new technology, employees will have to change their current routines. This readjustment is challenging for organizations because of people’s dislike towards changes. Studies in recent years within organizational change has highlighted soft skills value in this situation. A consulting company in Scandinavia (IT-consulting firm AB) has recently invested in soft skills to manage organizational change. The aim of this study is to investigate how significant soft skills are within IT-related organizational changes, for IT-consulting firm AB and their customers. Our investigation was a qualitative case study involving six semi-structured interviews with employees on IT-consulting firm AB. The results showed that soft skills are hard to define but involves intrapersonal skills like flexibility, adaptation and communication. Soft skills are essential both for IT-consulting firm AB and its customers. Its value creation within IT-related organizational change is interconnected to human activity like relationship building and understanding human needs.

Place, publisher, year, edition, pages
2017. , 38 p.
Series
Informatik Student Paper Bachelor (INFSPB), SPB 2017.12
Keyword [en]
Soft skills, Information technology, organizational change, culture change, implementation
Keyword [sv]
Mjuka kompetenser, informationsteknik, organisationsförändring, kulturförändring, implementering
National Category
Information Systems, Social aspects
Identifiers
URN: urn:nbn:se:umu:diva-135334OAI: oai:DiVA.org:umu-135334DiVA: diva2:1098183
External cooperation
IT-konsultfirma AB
Educational program
Programme in Behavioural Analysis of IT-Environments
Supervisors
Examiners
Available from: 2017-05-24 Created: 2017-05-23 Last updated: 2017-05-24Bibliographically approved

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fulltext(695 kB)30 downloads
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d059598b23af3f985fda2763ffee265b126404bcfc6ba1e9f83693f4035f1cfccd0b2b6b0de14813e8a95f78cc72bd15fa3ccd11d0e4f4fc3e4d471fd2d2e334
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CiteExportLink to record
Permanent link

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Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf