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Quality assessment of structure and language elements of written responses given by seven Scandinavian drug information centres
Nordic University, Norway; Norwegian University of Science and Technology, Norway; St Olavs Hospital, Norway.
Norwegian University of Science and Technology, Norway; St Olavs Hospital, Norway.
Bispebjerg Hospital, Denmark.
Odense University Hospital, Denmark.
Show others and affiliations
2017 (English)In: European Journal of Clinical Pharmacology, ISSN 0031-6970, E-ISSN 1432-1041, Vol. 73, no 5, p. 623-631Article in journal (Refereed) Published
Abstract [en]

The aim of this study was to identify structure and language elements affecting the quality of responses from Scandinavian drug information centres (DICs). Six different fictitious drug-related queries were sent to each of seven Scandinavian DICs. The centres were blinded for which queries were part of the study. The responses were assessed qualitatively by six clinical pharmacologists (internal experts) and six general practitioners (GPs, external experts). In addition, linguistic aspects of the responses were evaluated by a plain language expert. The quality of responses was generally judged as satisfactory to good. Presenting specific advice and conclusions were considered to improve the quality of the responses. However, small nuances in language formulations could affect the individual judgments of the experts, e.g. on whether or not advice was given. Some experts preferred the use of primary sources to the use of secondary and tertiary sources. Both internal and external experts criticised the use of abbreviations, professional terminology and study findings that was left unexplained. The plain language expert emphasised the importance of defining and explaining pharmacological terms to ensure that enquirers understand the response as intended. In addition, more use of active voice and less compressed text structure would be desirable. This evaluation of responses to DIC queries may give some indications on how to improve written responses on drug-related queries with respect to language and text structure. Giving specific advice and precise conclusions and avoiding too compressed language and non-standard abbreviations may aid to reach this goal.

Place, publisher, year, edition, pages
SPRINGER HEIDELBERG , 2017. Vol. 73, no 5, p. 623-631
Keywords [en]
Quality assurance; Health care; Drug information services; Information literacy
National Category
Social and Clinical Pharmacy
Identifiers
URN: urn:nbn:se:liu:diva-137378DOI: 10.1007/s00228-017-2209-3ISI: 000399175100013PubMedID: 28161750OAI: oai:DiVA.org:liu-137378DiVA, id: diva2:1096702
Note

Funding Agencies|Faculty of Health Sciences, Nord-Trondelag University College, Steinkjer, Norway; Norwegian Regional Medicines Information and Pharmacovigilance centres (RELIS)

Available from: 2017-05-18 Created: 2017-05-18 Last updated: 2018-01-13

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Böttiger, Ylva
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