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Förändringsarbete i offentlig verksamhet: En kvalitativ studie av medarbetares upplevelser
Jönköping University, School of Education and Communication.
Jönköping University, School of Education and Communication.
2017 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesisAlternative title
Change management within the public sector : A qualitative study of employees’ experiences (English)
Abstract [sv]

Syftet med denna studie är att undersöka hur medarbetare upplevde processen under implementeringen av ett nyligen infört löne- och personalsystem. Författarna till studien har valt en kvalitativ metod för att utforska empirin och ställa den i relation till tidigare forskning. Datainsamlingen skedde i form av intervjuer med sex lönekonsulter. Studien utgår ifrån fyra utvalda teman, hämtade från tidgare forksning vilka är kommunikation, motstånd, stress och delaktighet. I resultatet framhålls det som framträtt under intervjuerna grundat i de utvalda temana. Det visade sig att förändringen innebar mycket stress och en hög arbetsbelastning. Tidsbrist, kommunikationsbrist och kunskapsbrist framträdde också som tre huvudsakliga faktorer. Dessutom visar resultatet att förändringsprocessen är påverkad av de lagar och regler som styr organisationen. Studien avslutas med en sammanfattning av det som framträtt i resultatet och diskussionen. Ledningen bör finna strategier för att kommunicera förändringen till medarbetarna. Ledningen bör också se förändringen som en möjlighet istället för ett krav för att främja lärandet och motivera medarbetarna.

Abstract [en]

The aim of this thesis is to investigate employees experiences of the process during the implementation of a newly introduced personnel- and salary system. The authors of this study have chosen a qualitative method in order to explore the empirics and connect this to previous research. The data collection method used was interviews with six salary consultants. This study is based on four themes that were chosen based on prevoius research which are communication, resistance, stress and participation. In the results the information from the respondents are presented, based on the four themes. It was shown that the change caused a lot of stress and a high workload. Lack of time, lack of communication and lack of knowledge were three other main factors that were shown. The results also demonstrate that the change process is affected by the law that controls the organization. Lastly a conclusion is made based on the results and the discussion. The managers should find strategies to communicate change to the employees. The managers shouls also see the change as a possibility instead of a demand in order to promote employees learning and motivation.

Place, publisher, year, edition, pages
2017. , 38 p.
Keyword [en]
Change, organizational change, employees, communication, resistance, stress, participation, involvement
Keyword [sv]
Förändring, organisationsförändring, anställda, kommunikation, motsånd, stress, delaktighet
National Category
Pedagogy
Identifiers
URN: urn:nbn:se:hj:diva-35491ISRN: JU-HLK-PEA-1-20170027OAI: oai:DiVA.org:hj-35491DiVA: diva2:1094616
Subject / course
HLK, Learning
Supervisors
Examiners
Available from: 2017-05-18 Created: 2017-05-10 Last updated: 2017-05-18Bibliographically approved

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CiteExportLink to record
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Citation style
  • apa
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