Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Referensverksamheten och referensbeståndens användning på två folkbibliotek - Linköping och Norrköping
University of Borås, Swedish School of Library and Information Science.
1997 (Swedish)Independent thesis Advanced level (degree of Master (One Year)), 80 credits / 120 HE creditsStudent thesisAlternative title
The reference service and the use of reference materials at two public libraries - Linköping and Norrköping (English)
Abstract [en]

In 1995 a survey was made at six public libraries in the county of Ostergotland in order to examine the reference service and the use of reference collections. In this paper the methods of the survey are described and the results from two libraries in Norrkoping and Linkoping are being analysed.

In the survey several methods were used. During a fortnight observations were made of the use of reference books by the visitors in the reference section. The books were listed. The librarians work at the information desk were also observed at the same time and the librarians wrote all their transactions down as well as their use of reference tools. Two questionnaires were distributed, one to the visitors at the reference section, one to the visitors at the information desk.

The results in short: The collections of reference books were extensive, old and not so well used. The visitors used these collections more than the librarians (6-7% versus 1-2%). The location of the reference books means much to the use. The users of reference books are

mostly students. There are many questions asked by the visitors and often queus are formed at the information desk . Most questions are simple to solve and depending on diffculties of the visitors to find the books on the right shelves. Both libraries have small assets and shortages in the collections make requested books and subjects hard to find for the visitors. At the information desk there are a lot of other transactions than reference questions like selling, reservations, Pc-help and so on. The librarians used the library catalogue in nearly half of the questions but that was the only reference tool which was used more than marginal. The visitors at the reference desk were mostly students but there were no big differences between students frequency and the general public.

Finally the survey shows that the quality of the reference service can and must be improved. There are needs for organisational changes as well as further education of the staff. The libraries in the survey need to focus on the customer's quality more to improve their reference service.

Place, publisher, year, edition, pages
1997. , 98 p.
Series
Magisteruppsats i biblioteks- och informationsvetenskap vid Institutionen Bibliotekshögskolan, ISSN 1401-5358 ; 30
Keyword [en]
reference work, reference service, reference use, reference tools, public libraries, reference collections, Norrköping, Linköping
National Category
Information Studies
Identifiers
URN: urn:nbn:se:hb:diva-12023OAI: oai:DiVA.org:hb-12023DiVA: diva2:1082523
Subject / course
Library and Information Science
Available from: 2017-03-17 Created: 2017-03-16 Last updated: 2017-03-17Bibliographically approved

Open Access in DiVA

fulltext(13554 kB)50 downloads
File information
File name FULLTEXT01.pdfFile size 13554 kBChecksum SHA-512
692015d59c089881bf1668974e1c8ba1ca7ebb3f7d60c9001df46609d8b11937af9e7792d83bcb0af456d239c2013a5f510b3d3202147597caf8c65d23594cc7
Type fulltextMimetype application/pdf

By organisation
Swedish School of Library and Information Science
Information Studies

Search outside of DiVA

GoogleGoogle Scholar
Total: 50 downloads
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

Total: 58 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf