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"Ibland vill jag bli en rättshaverist": En kvalitativ studie om socialsekreterares upplevelser av sin arbetssituation utifrån deras position som gräsrotsbyråkrat
Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Department of Social and Psychological Studies.
Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Department of Social and Psychological Studies.
2017 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesisAlternative title
”Sometimes I want to be a querulant” : A qualitative study of social secretary experiences of their work situation based on their position as street-level bureaucrat (English)
Abstract [en]

The municipal social services under the Social Services Act is responsible for the municipality’s citizens, but is at risk because of the situation in social services as social secretaries choose professions other than the exercise of authority. Social service work may be compromised on the basis that there will be a heavy workload for those social secretaries that stays when there are not enough resources. How social secretaries experience control in their work affects the way to trade and manage their work situation and the perceived control may be a discretion.

The purpose of this study was to investigate how social secretaries perceive their work situation. The study was conducted based on a qualitative method and consisted of interviews of five social secretaries that all work in the same municipality. It was revealed from the qualitative content analysis that the social secretary job situation may seem complicated and the social secretaries tend to ”end up trapped” on the basis o fits position between the organization and the client. The conclusion of the study show that social secretaries work situation is characterized by frustration, both from the client and from the social secretaries own frustration to feel limited in their role as street-level bureaucrat. The framework constituting the discretion consists of organizational and social factors that the social secretaries needed to relate to. The discretion was perceived limited but constituted mainly a security in the complex work.

Abstract [sv]

Kommunens socialtjänst har enligt socialtjänstlagen det yttersta ansvaret för kommunens medborgare, men detta riskeras på grund av den situation som råder inom socialtjänsten då socialsekreterare väljer andra yrken än myndighetsutövningen. Socialtjänstens arbete kan äventyras utifrån att det blir en hög arbetsbelastning för de socialsekreterare som arbetar kvar och att resurserna inte räcker till. Hur socialsekreterare upplever kontrollen i arbetet påverkar deras sätt att handla och hantera sin arbetssituation och den upplevda kontrollen kan utgöras av ett handlingsutrymme.

Syftet med studien var att undersöka hur socialsekreterare upplever sin arbetssituation. Studien genomfördes utifrån en kvalitativ metod och bestod av intervjuer av fem socialsekreterare som arbetar inom samma kommun. Det framkom av den kvalitativa innehållsanalysen att socialsekreterares arbetssituation kan upplevas som komplicerad och att socialsekreterare tenderar att ”hamna i kläm” utifrån sin position mellan organisationen och klienten. Slutsatsen av studien visar att socialsekreterarnas arbetssituation präglas av frustration, dels från klient och dels från socialsekreterarnas egen frustration i att känna sig begränsad i sin roll som gräsrotsbyråkrat. Ramen som utgör handlingsutrymmet består av organisatoriska och sociala faktorer som socialsekreterarna behövde förhålla sig till i arbetet. Handlingsutrymmet upplevdes begränsat men utgjorde till största del en trygghet i det komplicerade arbetet.

Place, publisher, year, edition, pages
2017. , p. 44
Keyword [en]
work situation, discretion, social secretaries, street-level bureaucrat
Keyword [sv]
arbetssituation, handlingsutrymme, socialsekreterare, gräsrotsbyråkrat
National Category
Social Work
Identifiers
URN: urn:nbn:se:kau:diva-48128OAI: oai:DiVA.org:kau-48128DiVA, id: diva2:1080927
Subject / course
Social Work
Educational program
Bachelor of Science in Social Work (210 ECTS credits)
Supervisors
Examiners
Available from: 2017-03-21 Created: 2017-03-12 Last updated: 2017-03-21Bibliographically approved

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