Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Trots ByggR så byggS det inte: En kvalitativ fallstudie av bygglovsprocessen, processledning och verktyget ByggR.
Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
2017 (Swedish)Independent thesis Advanced level (professional degree), 20 credits / 30 HE creditsStudent thesis
Abstract [en]

With the digital transformation the importance of well-adapted systems and casemanagement tools in the building permit process has increased. This study aims toexamine how Swedish municipalities’ work processes differ regarding handlingbuilding permit applications and work process development. Further, the studyinvolves the user's perspective of interacting with the case management tool,ByggR, and how the tool affects their work processes with building permits. Lastly,the study aims to differentiate how municipalities’ work with internal processes andprocess management. The underlying theoretical framework for the study consistsof socio-technical systems theories, theories on focal relationships, processmanagement and finally theories about usability in IT-systems. A qualitativeapproach has been used with two selected municipalities and the major datacollection is based on interviews with respondents in each municipality. The resultof the analysis shows that to succeed with the digital development within thebuilding permit process the supplier and the municipality need to define the jointexternal actors that influence the focal relationship. Furthermore, it appears that itwould be beneficial for municipalities work with process management in order todevelop the internal processes. Municipalities should also take advantage ofexperience and share information and knowledge between themselves. Therefore, atighter relationship and communication between municipalities is needed. Sokigoshould also focus on how to make the usage easier by developing automaticfeatures and making it easier for users to get an overview of applications in the casemanagement tool. Finally, in order to effectively develop ByggR and to streamlinethe development process, Sokigo should to try to converge requirements fromseveral municipalities simultaneously.

Place, publisher, year, edition, pages
2017. , p. 118
Series
UPTEC STS, ISSN 1650-8319 ; 16044
Keywords [sv]
processledning, arbetsprocess, bygglov, kommun, kommunikation, användbarhet, ärendhanteringsverktyg
National Category
Other Engineering and Technologies
Identifiers
URN: urn:nbn:se:uu:diva-316912OAI: oai:DiVA.org:uu-316912DiVA, id: diva2:1079347
External cooperation
Sokigo AB
Subject / course
Human-Computer Interaction
Educational program
Systems in Technology and Society Programme
Presentation
2016-12-21, Lägerhyddsvägen 1, Uppsala, 11:32 (Swedish)
Supervisors
Examiners
Available from: 2017-03-08 Created: 2017-03-08 Last updated: 2017-03-08Bibliographically approved

Open Access in DiVA

fulltext(2682 kB)88 downloads
File information
File name FULLTEXT01.pdfFile size 2682 kBChecksum SHA-512
079020e13f7db0d77cb8e76ea6cb649f34a25f1660b26bb7734a86aae4d6b246bf5a4c4afb886135791f6ea293f62fbbc2baa880d9e4b75dda197be23aa02a64
Type fulltextMimetype application/pdf

Search in DiVA

By author/editor
Hanstorp, AnnaSjögren, Lina
By organisation
Computerized Image Analysis and Human-Computer Interaction
Other Engineering and Technologies

Search outside of DiVA

GoogleGoogle Scholar
Total: 88 downloads
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

urn-nbn

Altmetric score

urn-nbn
Total: 611 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf