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Building Design Capability in the Public Sector: Expanding the Horizons of Development
Linköping University, Department of Computer and Information Science, Human-Centered systems. Linköping University, Faculty of Arts and Sciences. (Interaction and Service Design (IxS))
2017 (English)Doctoral thesis, monograph (Other academic)
Abstract [en]

Public sector organizations are in need of new approaches to development and innovation. There is a need to develop a capability to better understand priorities, needs and wishes of public sector service users and become more proactive, in order to meet the demands on keeping costs down and quality high.

Design is increasingly put forward as a potential answer to this need and there are many initiatives taken across the world to encourage the use of a design approach to development and innovation within public sector. In relation to this trend there is a need to improve the understanding of how public sector organizations develop ability to exploit design; how they develop design capability. This is the focus of this thesis, which through an exploratory study has observed the two initiatives aiming to introduce design and develop design capability within healthcare and social service organizations.

One main contribution of this work is an understanding of the design capability concept based on a structured review of the use of the design capability concept in the literature. The concept has previously been used in relation to different aspects of designs in organizations.

Another important contribution is the development of an understanding for how design capability is developed based on interpretations founded in the organizational learning perspective of absorptive capacity. The study has identified how different antecedents to development of design capability have influenced this development in the two cases. The findings have identified aspects that both support and impede the development of design capability which are important to acknowledge and address when aiming to develop design capability within a public sector organization.

In both cases, the set up of the knowledge transferring efforts focus mainly on developing awareness of design. Similar patterns are seen in other prior and parallel initiatives. The findings however suggest that it is also important to ensure that the organization have access to design competence and that structures like routines, processes and culture support and enable the use of design practice, in order to make design a natural part of the continuous development work.

Place, publisher, year, edition, pages
Linköping: Linköping University Electronic Press, 2017. , p. 250
Series
Linköping Studies in Science and Technology. Dissertations, ISSN 0345-7524 ; 1831
Keywords [en]
Design capability; organizational learning; absorptive capacity; public sector
National Category
Design Public Administration Studies Business Administration
Identifiers
URN: urn:nbn:se:liu:diva-134167DOI: 10.3384/diss.diva-134167ISBN: 9789176855850 (print)OAI: oai:DiVA.org:liu-134167DiVA, id: diva2:1074095
Public defence
2017-03-10, Visionen, Hus B, Linköpings universitet, Linköping, 13:15 (English)
Opponent
Supervisors
Funder
VINNOVA, 2016-02800VINNOVA, 2013-05445Swedish Agency for Economic and Regional Growth, PEA-PPPAvailable from: 2017-02-14 Created: 2017-02-14 Last updated: 2017-02-14Bibliographically approved

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