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Emerging forms of inter-organizational and cross-sector collaborations in e-government initiatives: Implications for participative development of information systems
Linköping University, Department of Management and Engineering, Information Systems. Linköping University, Faculty of Arts and Sciences.ORCID iD: 0000-0002-4677-1949
Linköping University, Department of Management and Engineering, Information Systems. Linköping University, Faculty of Arts and Sciences.ORCID iD: 0000-0002-4735-8697
Linköping University, Department of Management and Engineering, Information Systems. Linköping University, Faculty of Arts and Sciences.
2016 (English)In: Transforming Government: People, Process and Policy, ISSN 1750-6166, E-ISSN 1750-6174, Vol. 10, no 4, p. 605-636Article in journal (Refereed) Published
Abstract [en]

Purpose – This study aims to explore recent public sector trends, inter-organizational and cross-sector

collaborations, and analyzes these in terms of implications for participative development of information

systems (IS). These trends are understood as being part of emerging forms of e-government. Initial

suggestions for how to develop IS in the new contexts are provided.

Design/methodology/approach – Three cases involving the trends described above, taking place in

the Swedish emergency response system, are studied and used as basis for identified participative IS

development challenges and suggested adaptation needs. Data collection involves semi-structured

interviews, focus groups and future workshops.

Findings – The identified challenges concern balancing ideological versus practical needs, lack of

resources, lack of know-how and design techniques and tool challenges. Some practical implications for

participative IS development include more extensive focus on stakeholder and legal analysis, need for

interdisciplinary design teams, merging of task and needs analysis for yet-undefined user tasks and

using on-line alternatives for interacting with users.

Research implications/limitations – The study is exploratory where the three cases are in

different, but at the same time interrelated, collaboration contexts. The identified implications and

challenges provide proposals that in future research can be applied, formalized and integrated when

developing practically feasible participative IS development approaches.

Originality/value – It is argued that the results point toward a current emerging form of

e-government initiatives directed toward certain demarcated groups of citizens actually carrying out

certain tasks for their co-citizens and society rather than the broad masses, having far-reaching

practical implications and complicating the issue of IS development.

Place, publisher, year, edition, pages
Emerald Group Publishing Limited, 2016. Vol. 10, no 4, p. 605-636
Keyword [en]
e-government, cross-sector collaboration, partcipatory design
National Category
Information Systems
Identifiers
URN: urn:nbn:se:liu:diva-134408DOI: 10.1108/TG-12-2015-0055OAI: oai:DiVA.org:liu-134408DiVA, id: diva2:1073066
Available from: 2017-02-09 Created: 2017-02-09 Last updated: 2018-01-13

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