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Byråkratins balanskonstnärer: En studie av emotionellt lönearbete hos tjänstemän
Linköping University, Department of Behavioural Sciences and Learning.
Linköping University, Department of Behavioural Sciences and Learning.
2017 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesisAlternative title
Bureaucratic Equilibrists : A study about emotional labour within official workers (English)
Abstract [sv]

Denna studie har haft som mål att undersöka hur tjänstemän inom myndigheterarbetar med sina känslor, inom deras arbete med enskilda individer, som ofta är iutsatta situationer. Vi vill med detta kunna svara på frågeställningar kring hurdessa tjänstemän arbetar med sina emotioner, men även om det kan uppståmotstridiga krav i arbetet och hur eventuella konsekvenser av dessa hanteras.Arbetet presenteras som kvalitativt, och har inslag av både deduktivt ochinduktivt tillvägagångssätt, med infallsvinklar av socialkonstruktivism ochhermeneutiska tankegångar. I utförandet av studien har vi använt oss av en semistrukturerad intervjuform med sammanlagt tio respondenter från tre olikamyndigheter, vilka är Arbetsförmedlingen, Socialförvaltningen ochSocialpsykiatrin. I arbetet har en bild av tjänstemannen växt fram, där det finnsbehov av att finna balans mellan empati och distansering gentemot enskildaindivider. Förutom detta framställs den administrativa delen som något somtynger ner motivationen och skapar stress, medan det kollegiala stödet ger enpositiv inverkan på arbetet.

Abstract [en]

This study has had its goal to see how official workers within governmentexercise of public authority, work with their emotions, when meeting withpeople in difficult circumstances. The aim is then to be able to answer suchquestions as “how do official workers deal with their emotions?”, but also ifthere can be cases where conflicts might occur within the worker and how theyhandle such consequences. This study is of quality nature, with hints of bothdeduction and induction practice, with social constructivism as approach andhermeneutics perspective. In the empirical gathering of information we haveused semi-structured interviews with a total of ten informants from threedifferent government organizations, consisting of Employment service, Socialservice center and Social psychiatry. Through this work a clearer portrait of theofficial worker has appeared, as a human in great need to find a balance betweenempathy and distance towards individuals. Apart from this the administrativepart of the work is what’s experienced as the anchor that weighs downmotivation and creates stress, while the positive aspect against this is with thesupport that comes from co-workers.

Place, publisher, year, edition, pages
2017. , p. 70
Keywords [en]
Bureau, Official workers, Public authority, Emotional labour, Emotions, Feeling rules
Keywords [sv]
Myndighet, Tjänsteman, Myndighetsutövning, Emotionellt lönearbete, Emotioner, Känsloregler
National Category
Sociology
Identifiers
URN: urn:nbn:se:liu:diva-134347ISRN: LIU-IBL/SOC-G--16/04--SEOAI: oai:DiVA.org:liu-134347DiVA, id: diva2:1071967
Subject / course
Sociology
Supervisors
Available from: 2017-02-07 Created: 2017-02-07 Last updated: 2017-02-07Bibliographically approved

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CiteExportLink to record
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